Global Security Operations Manager
Crisis24
Phoenix, AZ
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Benchmarking, Billing, Budget Management, Budgeting, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Diversity, Equal Employment Opportunity (EEO), Information/Data Security (InfoSec), International Operations, Leadership, Maintain Compliance, Mentoring, Military, Operations, Operations Management, People Management, Performance Management, Performance Metrics, Performance Reviews, Problem Solving Skills, Process Improvement, Regulatory Compliance, Security Analysis, Team Building, Time Management
LOCATION
Phoenix, AZ
POSTED
30+ days ago
As a GSO Operations Manager, you'll oversee the daily operations of our Global Security Operations (GSO) services, ensuring compliance, efficiency, and exceptional client care. You'll lead recruitment, scheduling, and performance management while driving service excellence.
- Manage, mentor, and develop security analyst teams
- Ensure compliance with client requirements, policies, and KPIs
- Oversee recruitment, scheduling, and personnel management
- Conduct performance reviews, site audits, and client meetings
- Manage budgets, invoicing, and operational reporting (SARs, QBRs)
- Drive service improvements through benchmarking and progression models
- Build strong client relationships with a focus on hyper-care
What You Bring
- 5+ years of operations management experience (security or related field preferred)
- Strong leadership and team development skills
- Experience with scheduling, budgets, and performance metrics
- Proven client management and relationship-building expertise
- Ability to manage competing priorities under tight deadlines
- Excellent communication, organization, and problem-solving skills
Join Crisis24 and help us deliver operational excellence, client satisfaction, and continuous service improvement across our global operations. Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
About the Company
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