Global Security Operations Manager

What You Will DoAs a GSO Operations Manager, you'll oversee the daily operations of our Global Security Operations (GSO) services, ensuring compliance, efficiency, and exceptional client care. You'll lead recruitment, scheduling, and performance management while driving service excellence.

Manage, mentor, and develop security analyst teams

Ensure compliance with client requirements, policies, and KPIs

Oversee recruitment, scheduling, and personnel management

Conduct performance reviews, site audits, and client meetings

Manage budgets, invoicing, and operational reporting (SARs, QBRs)

Drive service improvements through benchmarking and progression models

Build strong client relationships with a focus on hyper-care

What You Bring

5+ years of operations management experience (security or related field preferred)

Strong leadership and team development skills

Experience with scheduling, budgets, and performance metrics

Proven client management and relationship-building expertise

Ability to manage competing priorities under tight deadlines

Excellent communication, organization, and problem-solving skills

Join Crisis24 and help us deliver operational excellence, client satisfaction, and continuous service improvement across our global operations.