Analysis Skills, Best Practices, Business Administration, Business Operations, Coaching, Communication Skills, Consulting, Continuous Improvement, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Data Analysis, Facilities Management, Leadership, Management Consulting, Market Trend Analysis, Operational Improvement, Operational Strategy, Operational Support, Operations Management, Operations Planning, Performance Analysis, Performance Management, Performance Metrics, Policy Development, Productivity Management, Property Maintenance, Software Development, Staff Training, Standards Development, Strategic Planning, Technical Support, Training/Teaching, Trend Analysis, Willing to Travel, Workforce Management
Reports to the Global Manager of Self-Reliance and Employment. Receives strategic and operational guidance from Welfare and Self-Reliance Services (WSRS) leadership. Supports Area WSRS staff in strengthening self-reliance activities across Areas consistent with priesthood direction, ensuring members achieve greater self-reliance through employment, education, self-employment, emotional resilience, and other self-reliance opportunities.
Serves as the primary headquarters partner to Area Welfare and Self-Reliance staff for self-reliance efforts by providing strategic direction, operational support, and subject matter expertise. Strengthens the Church''s global self-reliance efforts by building Area capability, improving operational effectiveness, developing and sharing best practices, and ensuring headquarters products, services, policies, technology, and resources effectively meet the needs of Areas and the members they serve.
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
Required
- Bachelor's degree and/or equivalent education and experience
- Ten years or more years of experience business management, operations, workforce development, management consulting, or related leadership roles.
- Demonstrated success leading organizational improvement, operational excellence, or strategic initiatives.
- Experience coaching and influencing senior leaders without direct authority.
- Strong analytical, presentation, facilitation, and communication skills.
- Experience working across cultures and international environments.
- Ability to analyze performance data and translate insights into operational improvements.
- Experience managing customer relationship management systems or other technology or systems needed to operate a global program.
- Willingness to travel internationally.
Preferred
- Master''s degree or MBA.
- Experience in employment services, workforce development, education, economic development, or self-reliance initiatives.
- Knowledge of Church welfare and self-reliance principles and operations.
- Fluency in one or more Area languages.
Self-Reliance Centers of Excellence
- Support and consult with Areas to strengthen self-reliance operations consistent with local priesthood direction.
- Provide strategic direction and operational support to help Areas achieve employment, education, self-employment, emotional resilience, and other self-reliance objectives.
- Develop standards, operating models, tools, and methodologies that strengthen self-reliance operations across Areas.
- Build Area Self-Reliance staff capability through training, coaching, operational guidance, and proven practices.
- Conduct operational, KPI, outcome, and progress reviews; recommend improvements that increase Area performance and global effectiveness.
- Collaborate with subject matter experts to strengthen employment, education, self-employment, labor market, and other self-reliance practices.
Headquarters Products and Services
- Represent the needs of Areas, local leaders, and members in the development and continuous improvement of headquarters products, services, policies, technology, and operational support.
- Evaluate the effectiveness of headquarters resources in helping Areas achieve self-reliance objectives and improve member outcomes.
- Gather feedback from Areas and recommend improvements that simplify processes, strengthen services, and increase effectiveness.
- Partner with headquarters teams to ensure resources and services align with Area priorities, local conditions, and changing labor market needs.
- Help support technology and data systems needed to operate self-reliance efforts
Strategy, Innovation, and Performance
- Analyze global performance, labor market trends, and emerging opportunities to inform self-reliance priorities.
- Lead or support strategic initiatives and pilot innovative approaches that improve member outcomes.
- Evaluate results and recommend improvements to programs, policies, and organizational practices.
Self-Reliance Centers of Excellence
- Support and consult with Areas to strengthen self-reliance operations consistent with local priesthood direction.
- Provide strategic direction and operational support to help Areas achieve employment, education, self-employment, emotional resilience, and other self-reliance objectives.
- Develop standards, operating models, tools, and methodologies that strengthen self-reliance operations across Areas.
- Build Area Self-Reliance staff capability through training, coaching, operational guidance, and proven practices.
- Conduct operational, KPI, outcome, and progress reviews; recommend improvements that increase Area performance and global effectiveness.
- Collaborate with subject matter experts to strengthen employment, education, self-employment, labor market, and other self-reliance practices.
Headquarters Products and Services
- Represent the needs of Areas, local leaders, and members in the development and continuous improvement of headquarters products, services, policies, technology, and operational support.
- Evaluate the effectiveness of headquarters resources in helping Areas achieve self-reliance objectives and improve member outcomes.
- Gather feedback from Areas and recommend improvements that simplify processes, strengthen services, and increase effectiveness.
- Partner with headquarters teams to ensure resources and services align with Area priorities, local conditions, and changing labor market needs.
- Help support technology and data systems needed to operate self-reliance efforts
Strategy, Innovation, and Performance
- Analyze global performance, labor market trends, and emerging opportunities to inform self-reliance priorities.
- Lead or support strategic initiatives and pilot innovative approaches that improve member outcomes.
- Evaluate results and recommend improvements to programs, policies, and organizational practices.