Global Sourcing & Supply Manager (Contact Center / Call Center)

Job Title: 

Global Sourcing & Supply Manager (Contact Center / Call Center) 

Location: 

Sunnyvale, California 

Job Type: 

Full-time, 10-month On-Going Contract, W2 

Schedule: 

Monday – Friday, Hybrid 

Pay Range: 

$68.06 per hour  

Visa sponsorship is not available now or in the near future. 

Job Description:  

Key Responsibilities: 

• Develop a deep understanding of the contact center supplier marketplace and identify industry trends, risks, and sourcing opportunities. 

• Conduct supplier financial assessments, spend analysis, benchmarking, and cost modeling to support strategic procurement decisions. 

• Lead supplier negotiations and drive optimal commercial outcomes while evaluating direct labor, indirect labor, overhead, and SG&A cost structures. 

• Collaborate with cross-functional stakeholders to ensure business objectives, sourcing strategies, and operational goals are achieved. 

• Identify potential supply risks and proactively develop mitigation strategies. 

• Perform capacity planning and scenario analysis to optimize supplier performance and drive efficiencies. 

• Present sourcing recommendations and findings to leadership teams and key stakeholders. 

• Support ongoing development of sourcing processes, reporting, escalation procedures, and program governance. 

Requirements 

• Experience in Supply Chain, Strategic Sourcing, Procurement, Operations, or a related field. 

• Strong supplier management and vendor relationship experience. 

• Proven success leading contract and commercial negotiations. 

• Strong analytical, financial analysis, and problem-solving skills. 

• Ability to influence stakeholders and build effective cross-functional partnerships. 

• Excellent communication and presentation skills. 

• Ability to operate independently in a fast-paced environment. 

• Experience identifying and resolving complex supplier and supply chain challenges. 

Skills 

• Strategic Sourcing 

• Procurement 

• Supplier Management 

• Contract Negotiations 

• Spend Analysis 

• Cost Modeling 

• Financial Analysis 

• Contact Center/BPO 

• Category Management 

• Supply Chain 

• Benchmarking 

• Risk Management 

• Program Management 

• Stakeholder Management 

• Process Improvement 

Preferred Qualifications 

• Experience supporting contact center, call center, BPO, or outsourced services categories. 

• End-to-end ownership of commercial and legal contract negotiations. 

• Experience with supplier financial analysis and risk assessments. 

• Background in capacity planning, benchmarking, and cost optimization initiatives. 

• Experience driving large-scale sourcing programs and strategic supplier initiatives. 

Education 

• Bachelor's degree in Supply Chain, Business, Finance, Operations, or a related field preferred 

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