GM Fleet Sales Operations Manager

General Motors

Warren, MI

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JOB DETAILS

SKILLS

Analysis Skills, Automotive Sales, Best Practices, Budget Management, Business Administration, Business Development, Business Growth, Business Intelligence Software, Business Plan, Business Skills, Business Solutions, Business Strategy, Business Support, Business-to-Business (B2B), Coaching, Communication Skills, Cross-Functional, Data Analysis, Decision Support, Equal Employment Opportunity (EEO), Establish Priorities, Field Marketing, Field Sales, Finance, Financial Analysis, Fleet Management, Fleet Sales, Forecasting, Government, Identify Issues, Import/Export Compliance, Incentive Programs, International Sales, Leadership, Legal, Market Development, Marketing, Mentoring, Microsoft Excel, Microsoft PowerPoint, Operational Communications, Operations Management, Operations Processes, Partner Sales, Performance Analysis, Performance Management, Policy Implementation, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Development, Profit & Loss, Project Planning, Project/Program Management, Rentals, Retail, Revenue Growth, Revenue/Sales Reporting, Sales, Sales Analysis, Sales Management, Sales Operations, Sales Support, Strategic Analysis, Strategic Planning, Team Player, Time Management, Trend Analysis, Vehicle Driving, Vehicle Fleets, Writing Skills

LOCATION

Warren, MI

POSTED

3 days ago

**Job Description** GM Fleet is a leader in fleet vehicle sales across the commercial, government and rental segments. The business is transforming, and the team is looking for a dynamic leader looking to make an impact on the business and improve sales performance, profitability, communications, and operational effectiveness across the organization. GM Fleet focuses on delivering end-to-end B2B & B2G solutions to small, medium, and large organizations. **The Role** This position, as a Sales Operations Manager for GM Fleet, serves as the incentive manager and plays a key role in developing solutions that help drive fleet vehicle sales, support go-to-market execution, and successfully launch programs to the field team through monthly go-to-market calls, while working cross-functionally with sales, finance, marketing, forecasting, distribution, and field leadership to ensure initiatives are executed properly, within budget, and in a way that supports profitable growth. The role is also responsible for interpreting and applying GM Fleet policies and procedures while working closely with internal GM partners, including GM Legal, GM Audit staff, the sales reporting team, and dealers. In addition, this role must be able to respond quickly to emerging issues and senior leadership requests by pulling, analyzing, and interpreting sales and inventory data to develop timely business solutions and recommendations. This is a Detroit-based role with the ability to work in office a minimum of three days per week (Tuesday, Wednesday and Thursday) in alignment with GM requirements. **What You’ll Do:** + Lead commercial sales operations & incentive strategy nationally for GM Fleet. + Mentor, train, coach, and develop field and operations partners through clear communications, training forums, operating reviews, and best-practice sharing that improve execution across the commercial business. + Develop tools and resources that aide our Account Executives and Business Elite dealers in their sales efforts. + Oversee field communication processes with Central Office and the field on a monthly basis providing the field with the information necessary to run their business. + Identify market opportunities and develop strategies and plans that grow the business, including incentive recommendations, go-to-market tactics, launch support, and actions to improve inventory movement and dealer engagement. + Perform competitive incentive, sales, inventory, and financial analysis to support monthly business reviews, annual planning, executive decision-making, and profitable fleet strategy development. + Work with finance and internal teams to coordinate execution of incentive tactics and strategies, including system authoring, communication, and support for monthly and ad hoc go-to-market actions. + Develop and distribute executive reporting summaries, field communications, and business intelligence tools that help leadership and field teams monitor performance and act quickly on opportunities. + Manage the GM Fleet Policy & Procedure manual working closely with internal teams to ensure consistency and implementation of GM policies. + Serve as the Export Compliance officer for VSSM within GM – frequently advising field and internal teams on export compliance questions. + Oversee International Fleet Sales (IFS) contract and Export process to ensure vehicles are exported according to GM approved policies. + Serve as the subject matter expert to retail teams on the commercial business and work with regional zone teams to grow small fleet sales across GM stores. **Your Skills & Abilities (Required Qualifications)** + Bachelor’s degree in Business, Marketing, or a related field. + Minimum 7 years of progressive experience across sales operations, incentive planning, field sales, marketing, dealer operations, or related commercial functions. + Demonstrated management and/or leadership experience, including leading cross-functional initiatives and driving business performance through strategy, analytics, and execution. + Strong understanding of the incentive process and how retail and fleet systems work. + Demonstrated ability to work directly with senior leadership and rapidly develop business plans from data pulled and analyzed to support decision-making. **What Can Give You a Competitive Advantage (Preferred Qualifications)** + Field experience preferred. + Fleet, commercial, or incentive planning experience preferred. + Master of Business Administration preferred. + Strong analytical, data manipulation, project management, and planning skills. + Ability to build strong relationships and influence business partners across sales, finance, marketing, and field organizations. + Outstanding oral and written communication skills, including the ability to tailor messages to leadership and field audiences. + Ability to balance conflicting priorities, work independently, and remain effective in a fast-paced and evolving environment. + Demonstrated leadership, collaboration, and problem-solving capability. + Working knowledge of dealer operations, including sales, service, and parts, along with strong commercial business acumen. + Strong computer and business systems capability, including Microsoft Excel, PowerPoint, Global Connect, EZQuery, and RL Polk databases. + Experience working with and interpreting data and sales trends to identify issues, uncover opportunities, and quickly translate insights into action plans. + Ability to take direction directly from senior leadership and quickly develop plans based on data that must be pulled, analyzed, and acted upon. NO RELOCATION \#LI-LK1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Benefits Overview** From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) . **Non-Discrimination and Equal Employment Opportunities (U.S.)** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company (https://search-careers.gm.com/en/working-at-gm/)** **Our Culture** **How we hire (https://search-careers.gm.com/en/how-we-hire/)** Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations (https://search-careers.gm.com/en/locations/) We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s Talent Community (beamery.com) (https://flows.beamery.com/generalmotors/talcom) . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click “Apply Now” on the job posting of interest. The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

About the Company

General Motors

LEADING THE CHARGE INTO TOMORROW
AtGeneral Motors, we are passionate about earning customers for life. This vision unites us as a team each and every day and is the hallmark of our customer-driven culture. In fact, there are a lot of exciting things to share about our company.

Our story starts on November 18, 2010, when we completed the world’s largest initial public offering, emerging with a solid financial foundation that enables us to produce great vehicles for our customers and build a bright future for employees, partners and shareholders.Leading the way is our seasoned leadership team who set high standards for our company so that we can give you the best cars and trucks.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Automotive Sales and Repair Services

FOUNDED

1908

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