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GM, IT Operations

Super Micro Computer

San Jose, CA

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JOB DETAILS
SALARY
$225,000–$265,000 Per Year
SKILLS
Apache Hadoop, Applications Security, Big Data, Change Management, Cloud Computing, Communication Skills, Computer Science, Continuous Improvement, Customer Satisfaction, Customer Service Operations, Embedded Systems, Enterprise Computing, Establish Priorities, Genetics, Help Desk, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Response, Information Technology & Information Systems, Internet Security, Internet of Things, Leadership, Maintain Compliance, Management of Information Systems/Technology (MIS), Network Operations Center, Onboarding, Operations Management, Performance Metrics, Process Improvement, Regulatory Compliance, Regulatory Requirements, Sarbanes-Oxley Act (SOX), Service Delivery, Service Level Agreement (SLA), Software Administration, Systems Scalability, Team Lead/Manager, Technical Leadership, Technical Support, Time Management, User Interface/Experience (UI/UX)
LOCATION
San Jose, CA
POSTED
Today
Job Req ID: 28903

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is seeking an experienced IT leader to oversee all IT operations at our headquarters. The General Manager, IT Operations is responsible for leading end-to-end IT service delivery and operational excellence across the organization. This role serves as the primary liaison between business users and IT, ensuring effective intake, prioritization, and delivery of IT services. The GM oversees helpdesk operations, system and application support, account provisioning, and security operations, while ensuring full compliance with regulatory requirements, including SOX.

Essential Duties and Responsibilities:

  • IT Service Leadership & Stakeholder Management
    Serve as the primary liaison between business and IT; manage demand intake, prioritize initiatives, and ensure high-quality service delivery and user satisfaction.
  • End-User Support & Helpdesk Operations
    Oversee helpdesk and support functions; enforce SLAs/KPIs and drive continuous improvement in responsiveness and user experience.
  • Systems, Infrastructure & Application Operations
    Ensure reliability, performance, and scalability of IT systems and applications; lead incident, problem, and change management.
  • Access Management & Provisioning
    Govern user access lifecycle (onboarding, changes, offboarding); enforce RBAC, least-privilege principles, and maintain audit-ready records.
  • Security Operations
    Oversee operational cybersecurity, including monitoring, incident response, and adherence to security policies and standards.
  • SOX Compliance & IT Controls
    Own ITGCs (access, change management, operations); ensure control effectiveness, audit readiness, and timely remediation of findings.
  • Governance, Reporting & Team Leadership
    Establish operational governance and reporting; lead and develop teams, ensuring accountability, efficiency, and alignment with business goals.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or related field (Master's preferred)
  • 15+ years of IT operations experience, with 5+ years in leadership roles
  • Strong experience in IT service management (e.g., ITIL framework)
  • Hands-on experience with SOX compliance, ITGC controls, and audit processes
  • Proven track record in managing helpdesk, infrastructure, applications, and security operations
  • Excellent stakeholder management and communication skills


Salary Range

$225,000 - $265,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

About the Company

S

Super Micro Computer

Super Micro Computer, Inc. or Supermicro® (NASDAQ: SMCI), a global leader in high-performance, high-efficiency server technology and innovation is a premier provider of end-to-end green computing solutions for Enterprise IT, Datacenter, Cloud Computing, HPC and Embedded Systems worldwide. Supermicro's advanced server Building Block Solutions® offers a vast array of modular, interoperable components for building energy-efficient,pplication-optimized, computing solutions. This broad line of products includes servers, blades, GPU systems, workstations, motherboards, chassis, power supplies, storage technologies, networking solutions and SuperRack® cabinets/accessories. Architecture innovations include Twin Architecture, SuperServer®, SuperBlade®, MicroCloud, Super Storage Bridge Bay (SBB), Double-Sided Storage™, Universal I/O (UIO) and WIO expansion technology all of which deliver unrivaled performance and value.
COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Computer Hardware
FOUNDED
1993
WEBSITE
https://www.supermicro.com/

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