GNOC Tier II Technician

NewGen Technologies has an opening for a Government Network Operations Center (GNOC) Tier II Network Technician to support the customer’s computer data communications systems, by providing in-depth event management and rapid incident response as part of a 24x7 network operations support team.

Responsibilities

• From the GNOC location the Tier 2 network technician will leverage device command line interfaces to remotely support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices. Respond to and resolve incident tickets.
• Configure and troubleshoot layer 2 switching (Virtual Local Area Networks (VLANs))
• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues
• Modify and troubleshoot layer three routing across the enterprise network
• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network. Ensures that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, testing, and support of LAN and WAN networks.
• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network
• Make use of problem management best practices to minimize recurring customer impacting incidents on the network.
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents
• Diagnose hardware and software problems and coordinate the replacement of defective components
• Support operations and maintain activities and administer networks including hardware, systems software, applications software, and all configurations
• Support network operations and maintenance activities via technical exchange meetings
• Any other tasks as needed to provide proper network related support for customer mission focused systems.

About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ