Golf Customer Service Inside - Sandy Hollow Golf Course

Title: Golf Customer Service Inside

Department: Golf

Status: Seasonal

Work Location: Sandy Hollow Golf Course

Reports To: PGA/LPGA Professional

Wage: $15/hour

Position Description:

Supports daily golf course operations by providing excellent customer service, managing tee time reservations, processing transactions, and assisting with golf shop activities. Staff members are trained to perform a variety of operational tasks to ensure patrons have a positive experience at Rockford Park District golf facilities.

Agency Vision, Mission, and Leadership by Values:

The Rockford Park District Vision is to be the best urban parks and recreation system in North America, as measured by national standards and the citizens we serve.

The Rockford Park District Mission is to "help people enjoy life" by providing a quality park and recreation system.

The Vision & Planning System aligns the District to achieve its purpose, vision, mission, and priorities, driving the strategic plan, operational plans, and performance goals.

Policy Management & Operations System:

Every team member serves as an active contributor in the development of the team's operational plan; develops job strategies and plans that support the team's operational goals; identifies timetables for completion; plans daily work activities in an organized manner ensuring effective utilization of time and resources in the completion of job tasks.

Leadership by Values System:

Leadership by Values can only be achieved if all team members believe in and live by these shared values: accountability, integrity, passion, agility, relationship oriented, results driven, service oriented, respectful, and innovative.

While all team members share these essential values, our culture is enriched by and welcomes the diverse supporting values of its team members.

Diversity, Equity, Inclusion and Belonging Statement:

The Rockford Park District is committed and accountable to being a place where everyone is invited and belongs, as demonstrated by being an inviting, equitable, and inclusive environment, respectful of all people, embracing diversity, creating accessibility and valuing all team members, partners and community members for their unique experiences and backgrounds.

Relationships to Results Culture:

Sustained by long-term, positive, exceptional relationships with stakeholders and team members as our hallmark of success.

One Team, One Goal Commitment:

To work together to achieve the mission, vision, and shared values of the Rockford Park District.

Connectedness:

Departments are truly interconnected to support the mission and vision of the Rockford Park District.

Essential Functions:

Operational Excellence:

• Provide exemplary customer service to all patrons, donors, and guests.
• Greet patrons upon arrival and thank them upon departure.
• Register, reserve, modify, and cancel tee times.
• Sell greens fees, cart rentals, merchandise, and practice range balls/passes.
• Promote and explain available golf memberships and their benefits.
• Follow Rockford Park District cash control policies and procedures.
• Communicate raincheck, return, and refund policies clearly and professionally.
• Answer phone calls and respond to questions, concerns, and comments.
• Assist with golf shop operations including stocking, cleaning, and merchandising.
• Support the Manager on Duty with operational needs as assigned.
• Assist the Golf Outing Coordinator with events and outings as needed.
• Maintain a clean, organized front desk and golf shop environment.
• Become familiar with and follow the Rockford Park District Safety Manual.
• Maintain working knowledge of department safety rules.
• Report accidents, unsafe conditions, and hazards immediately to a supervisor.
• Participate in accident investigations as needed.
• Attend required safety trainings and in-service meetings.
• Monitor weather conditions and support implementation of safety programs.
• Assist outside attendants with golf cart cleaning and preparation when needed.
• Work variable hours, including early mornings, evenings, weekends, and holidays.
• Perform other duties as assigned.

Education/Experience:

• Must be at least 16 years of age.
• Must possess a valid Illinois Driver's License.
• Availability to work weekends and holidays.
• Flexible schedule, including shifts as early as 5:30 a.m. and as late as 7:00 p.m.
• Basic knowledge of golf course operations and golf rules/regulations preferred.

Critical Skills, Knowledge, and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to handle cash and process transactions accurately.
• Ability to follow policies and procedures, including cash control requirements.
• Ability to maintain professionalism when responding to customer issues or concerns.
• Ability to learn and utilize tee time reservation systems and point-of-sale software.
• Attention to detail and ability to maintain an organized workspace.
• Ability to promote memberships and explain services confidently.
• Ability to work efficiently in a fast-paced environment.
• Ability to understand and follow written and verbal instructions.
• Ability to monitor conditions and report safety concerns promptly.
• Demeanor.
• Comfortable using computers and able to learn new software systems.
• Ability to multitask, prioritize responsibilities, and adjust to changing tasks.
• Strong customer service skills and ability to work effectively with the public.
• Ability to work well independently and as part of a team.
• Positive attitude and professional demeanor.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Light - Medium work: Exerting in excess of 30 pounds of force occasionally.

• Exerting in excess of 15 pounds of force frequently.

• Exerting in excess of 5 pounds of force constantly to move objects.

• Standing, walking, bending, lifting, stretching, squatting, pushing, pulling, and climbing.

• Work Environment:

• Exposure to outdoor conditions including heat, cold, and varying weather elements.

• Possible exposure to bloodborne pathogens.