Golf Operations Coordinator

SUMMARY

The Golf Operations Coordinator provides administrative and operational support for the day-to-day operations of Broken Tee Golf Course, including the Championship Course (18 holes), Par 3 Course (9 holes), driving range and practice areas, Pro Shop, and clubhouse. This position focuses primarily on coordinating operational tasks and supporting programs that enhance the guests' experience. Responsibilities include oversight of inventory management and tracking, coordinating social media and marketing campaigns, overseeing league, club, and tournament logistics, maintaining website content, and assisting supervisory staff during peak operational periods. The Golf Operations Coordinator works under the direction of the General Manager and supports the implementation of programs, events, and operational procedures. This position does not have direct supervisory responsibility but will assist with operational oversight during evenings or weekends when leadership staff is not present.

Provide a summary of functions/duties required by this position. Be concise, yet specific in the language. Indicate if position is grant funded (if applicable).

REPORTING RELATIONSHIPS

Reports to: General Manager

Direct Reports: None

ESSENTIAL DUTIES & RESPONSIBILITIES

The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary.

Operational Support:

• Assist supervisory staff with the daily operational needs of the golf facility.
• Provide support to the Pro Shop and Outside Services operations during busy periods.
• Assist with implementing established operational procedures and service standards.
• Support facility opening and closing tasks as assigned.
• Provide limited operational coverage during evenings and weekends when scheduled.

Inventory Coordination:

• Monitor merchandise inventory levels in the Pro Shop.
• Oversee ordering, receiving, and organizing merchandise inventory.
• Maintain inventory tracking records and assist with periodic inventory counts.
• Maintain organized and appealing merchandise displays.

Marketing and Communication Support:

• Maintain the golf facility's social media platforms.
• Develop and schedule marketing posts promoting programs, special events, and facility amenities.
• Update website information, including program information, event details, and accurate golf information.
• Create marketing materials and digital communications, following the City's and Broken Tee's branding guidelines and templates.

League, Club, and Tournament Support:

• Coordinate and prepare for leagues, tournaments, and club events.
• Maintain league schedules, registration information, and participant communications.
• Prepare materials such as scorecards, cart assignments, and event documentation.
• Provide logistical support during league and tournament play.

Customer Service:

• Provide excellent customer service to golfers and guests.
• Answer questions regarding leagues, events, facility amenities, and programs.
• Assist with resolving basic customer concerns and refer complex issues to supervisory staff.

Administrative Support:

• Maintain records related to leagues, tournaments, inventory, and marketing initiatives.
• Maintain operational documentation and data tracking.
• Support special projects and initiatives assigned by the General Manager

EDUCATION

• Associate's degree in Recreation or Business Management, Sports Management, Marketing, or related field

An equivalent combination of education, training, and relevant job experience may be substituted.

RELATED WORK EXPERIENCE

• Two (2) years of experience in golf operations, recreation, hospitality, retail, or event coordination preferred.
• Experience with social media or marketing tools is desirable.
• Knowledge of golf operations is helpful but not required.

An equivalent combination of education, training, and relevant job experience may be substituted.

LICENSES, REGISTRATIONS, or CERTIFICATIONS

• Certifications and/or Licensures: CPR, 1st Aid, and AED. Must be obtained within an agreed-upon amount of time and maintained.
• Required Driver's License: Valid Colorado driver's license and a clear or acceptable MVR.

KNOWLEDGE, SKILLS & ABILITIES

Working Knowledge of:

• Computer software programs, applications, devices, and peripherals
• Inventory management
• General Knowledge of:
• Guest service standard
• Social media platforms

Skills and Abilities

• Ability to organize and coordinate multiple operationatasks.Strong customer service and communication skills.
• General knowledge of social media platforms and digital communication tools.
• Ability to work collaboratively with supervisors and part-time staff.
• Ability to follow established procedures and support operational goals.
• Basic proficiency with Microsoft Office and point-of-sale and golf management systems.

PHYSICAL EXERTION

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

WORKING CONDITIONS

• Work is performed both indoors and outdoors depending on operational needs.
• Position requires standing, walking, and occasional lifting of merchandise and equipment.
• Schedule will include weekends, early mornings, evenings, and holidays based on facility needs.

Encounters with hazardous conditions (including electrical currents, heavy equipment, fumes, bodily fluids, extreme temperatures, threatening behaviors, inadequate lighting, restricted movement, or intense noise) is:

Limited (less than 1% of Time)

Seldom (10%-25% of Time)

Frequent (greater than 50% of Time)

Infrequent (1-10% of Time)

Moderate (26%-50% of Time)

SALARY RANGE

$52,443 - $78,665/Annual Pay Rate

BENEFITS

The City of Englewood offers a comprehensive benefits package including but not limited to:

• Medical, Dental, and Vision Plans
• Retirement Plans
• Paid Time Off
• Paid Sick Leave
• 12 Paid Holidays

More information about our benefits can be found here

APPLICATION DEADLINE

Open until filled.