Position Title: Outdoor Services Attendant Reports To: Director of Outside Operations Department: Outside Services Employment Dates: Temporary - Dates Ranging Mid-May through Mid-October Purpose of Position: Under the direction of the Director of Outside Operations, the Outside Services Attendant is a non-exempt seasonal temporary positon responsible for professionally handling and maintaining the practice areas, bagroom, and on course amenities, while providing professional services to our membership and their guests. Ensures the highest level of service as meets expectations of Club members. Performs all work in accordance with essential functions and responsibilities as described below and in the spirit of the Club's mission and vision. Responsibilities: Duties shall include but not be limited to: - Greets members and their guests and maintains a friendly, positive, helping, and motivated attitude at all times.
- Communicates appropriately and effectively with all departments regarding member and guest activity.
- Responsible for cleanliness, stocking, and trash duties of bagroom, club repair room, guest cage, caddie yard, and tunnel on a daily basis.
- Stages practice tee, putting green, and short game area with all necessary items such as balls, bag stands, training aids, chalk line, etc. Stages golf carts on practice tee, putting green, and 1st tee.
- Manages and maintains Outside Services equipment including fleet of 14 golf carts, Carryalls, the range picker, and leaf blowers. Stocks, cleans, cares for batteries, and stores equipment as designated. Notifies Director of Outside Operations of any maintenance concerns.
- Performs daily maintenance for the practice area and 'Office' hitting bays including, stocking golf balls, cleaning up broken tees, divots, trash and keeping both areas and storage places clean and organized.
- Cleans member and guest golf clubs.
- Maintains an accurate storage log of guest sets and travel bags.
- Retrieves and places golf bags in their proper location (Bag room, lesson tee, valet, carts, etc.).
- Maintains course supplies such as apples, water coolers, and supply boxes. Ensures they are aptly stocked and keeps the Director of Outside Operations notified of supply levels for timely reordering.
- Addresses members' concerns immediately, appropriately and to their satisfaction. Communicates any problems and potential issues such as damages, lost items, problems, injuries and questions to the Director of Outside Operations or a member of the professional staff. Provides feedback to management on members' comments and suggestions.
- Interacts with members and conducts oneself in a professional manner. Maintains a professional image.
- Performs club repair and maintains inventory of related supplies.
- Inventories, or assists with inventorying rental clubs. Tracks rental club use.
- Engraves member bag tags, employee name tags, shaft labels and locker plates.
- Responsible for picking the driving range on a daily basis along with cleaning range balls, maintaining inventory and quality of usable stock.
- Marks the golf course for tournament and regular play.
- Assists Caddie Master with placement of groups on the course.
- Assists with golf shop sales and merchandise promotion.
- Assists with tournament operations as directed.
- Conducts or assists with junior camps, employee clinics, club repair, and hosting guest groups (must be a registered apprentice with the PGA).
- Observes all Club safety practices and protocols.
- Performs other duties as designated by the Director of Outside Operations.
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