Golf Service Assistant

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.

What you will have an opportunity to do:

The Golf Service Assistant is responsible for - assisting the Professional Staff with all golf shop activities and is responsible for ensuring guests receive outstanding customer service, which meets or exceeds their expectations. The Golf Service Assistant will play an integral part in providing a memorable golf experience for our resort guests.

All duties are performed in accordance with department and Sunseeker Resort & Aileron Golf Club policies, practices, and procedures.

JOB DUTIES:

• Delivers and promotes prompt, outstanding service to all resort guests and legacy members.
• Stage pre-loaded golf carts for daily play. Confirm all beverage packages are loaded in staged carts.
• Prepares and maintains driving range, checking periodically throughout the day for restock and picking needs
• Cordially greet incoming guests coming in from self-park and resort transportation.
• Load and unload golf bags from incoming and outgoing transportation.
• Tag inbound bags and store accordingly or promptly get to the staging area ready for play.
• Guide guests to designated facilities.
• Show awareness to where golfers are on property and anticipate the next course of action.
• Wash and detail each cart after each round played to ensure finest presentation.
• Count, clean and ensure all rental sets are accounted for after each round. Store accordingly.
• Always maintain cleanliness or orderliness of outside areas and employee restrooms.
• Empty trash when necessary as well as the end of the shift.
• Maneuver golf carts at a safe speed around the club and around guests always.
• Work in conjunction with the professional staff and starter.
• Communicate special requests to the team for added assistance.
• Perform other duties as assigned.

What are we looking for?

Experience:

• Minimum of two (2) years' experience in private or resort club, preferably with golf background.
• Knowledge and an understanding of the game of golf.

OTHER MINIMUM REQUIREMENTS: KNOWLEDGE/SKILLS/ABILITIES:

• Ability to work varied shifts, including weekends and holidays.
• Strong working knowledge of Microsoft Office.
• Excellent customer service skills.
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines.
• Must possess mature personal discretion and sound judgment.
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills.
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail.
• Interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.

Compensation:

• Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.