The purpose of the Golf Shop Service Agent is to greet, interact and check-in all customers and visitors entering the golf shop. This multi-faceted position includes a wide range of duties which require superior customer service skills, experience with computers and cash handling.
General Responsibilities: • Greet all customers in a warm, friendly and welcoming tone. • Responsible for answering the phone and providing appropriate information to customers. • Responsible for processing tee time reservations, collecting golf fees and proactively selling golf merchandise. • Accurately account for all credit card and cash handling transactions. • Ensures the overall cleanliness and presentation of the Golf Shop is maintained daily. • Ensure rental equipment is properly checked out and accounted for. • Assist Course Ambassadors to ensure smooth operation and traffic flow on the course. • Should have a good understanding of the rules and regulations of the game of golf and proper course etiquette. • Assist in snack bar area when on occasion or as needed. • Driving golf carts and parking them in the staging areas. • Other duties as assigned.
Job Qualifications:
Education: • High school diploma or equivalent. • Experience in a retail environment. • Golf Course experience is preferred but not a pre-requisite.
Experience: • Proficiency in Microsoft Word, Outlook and Excel. • Must have attention to detail. • Knowledge of Point-of-Sale systems is helpful. • Previous golf related experience ideal. • Previous guest service and cashier experience preferred. • Excellent written and oral communication skills required. • Positive interpersonal skills required. • Must be fluent in verbal and written English. • Basic computer and typing skills are required.
Management Activities: • None
Discretion / Independent Judgment: This position does represent the company in handling complaints, arbitrating disputes or resolving grievances, as a Golf Shop Service Agent you will be expected to work with guests and visitors to ensure satisfaction. A Golf Shop Service Agent will have to take initiative and get creative in resolving guest challenges and involve a supervisor when previous methods have been unsuccessful.
Physical Requirements: • Ability to speak and hear. • Close and distance vision. • Identify and distinguish colors. • Frequent standing with some walking and sitting. • Will stand for long periods of time. • Frequently lifts/carries up to 5 lbs. • Occasionally lifts/carries up to 25 lbs. • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. • Able to reach hands and arms in any direction and kneel and stoop repeatedly.
Working Conditions: • Generally, in an indoor retail setting. • Will be using a computer frequently. • Varying schedule to include evenings, holidays and extended hours as business dictates.