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Google Agentspace SME

Saxon Global

Charlotte, NC

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JOB DETAILS
SKILLS
Application Programming Interface (API), Artificial Intelligence (AI), Call Centers, Cloud Computing, Communication Skills, Continuous Deployment/Delivery, Continuous Integration, DevOps, Information Technology & Information Systems, Java, Microservices, Natural Language Processing (NLP), Node.js, Python Programming/Scripting Language, Voice Response Systems
LOCATION
Charlotte, NC
POSTED
9 days ago

Required Qualifications:

  • 8+ years of overall IT experience, with 3-5 years in Conversational AI and Google CCAI platforms.
  • Hands-on experience with Google AgentSpace, Dialogflow CX, and Agent Assist.
  • Strong understanding of NLP, NLU, and AI/ML models used in conversational design.
  • Experience with Google Cloud Platform, APIs, microservices, and cloud integration.
  • Proficiency in Python, Java, or Node.js for bot development and backend integration.
  • Familiarity with IVR platforms, contact center technologies, and omnichannel engagement.
  • Experience with CI/CD pipelines, DevOps practices, and monitoring tools.
  • Excellent communication and stakeholder management skills.

About the Company

S

Saxon Global

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