Google Gemini Enterprise for CX Architect

Duration: 3+ months
Location: 100% REMOTE
 
We are seeking a Google Gemini Enterprise for CX Architect to lead the design and delivery of agentic customer experience solutions on Google Cloud. This client-facing role guides large-scale, global implementations of intelligent systems that reason, use tools, and execute business processes.
 
Responsibilities:

• Lead architecture for GECX, Gemini Enterprise, and Agent Development Kit (ADK) projects, translating requirements into implementation designs.
• Design and implement GECX CCaaS solutions within client architectures and technical constraints.
• Build CX Agent Studio agents combining generative AI and deterministic functionality for personalized self-service.
• Architect Agent Assist for knowledge assistance, summarization, smart replies, and live translation.
• Deploy CX Insights to identify conversation drivers and sentiment for operations and quality teams.
• Integrate agents with backend systems through REST/SOAP APIs for real-time data retrieval and actions.
• Develop LLM-driven conversation specifications and lead unit, system, and functional testing, prompt engineering, and hallucination mitigation.
• Partner with clients and technology providers across delivery; evaluate emerging technologies to inform transformation strategy.

Requirements:

• 8+ years of architecture experience, including hands-on GECX, Customer Engagement Suite, or Dialogflow CX delivery.
• Proven experience with Gemini AI, Cloud Run/GKE, Cloud Functions, API Gateway, Pub/Sub, Dataflow, and IAM.
• CI/CD ownership for agent deployments and familiarity with ADK and Agent Platform.
• Contact center expertise across telephony, IVR, omnichannel routing, and CRM integrations such as Salesforce or ServiceNow.
• Strong client-facing communication and experience guiding executives through full-lifecycle implementations.

Preferred:

• Google Cloud Professional Cloud Architect and/or Professional Machine Learning Engineer certification; completion of the GECX learning path.
• Commerce Agent experience with complex reasoning, multimodal interactions, and consented actions.
• Experience in retail, restaurant, or telecom environments.

26-01081
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