Government Assistance Eligibility Supervisor, Grade N24

Montgomery County, Maryland
  • Silver Spring, MD
  • $82,352–$124,874 Per Year
4 days ago

Job Description

Government Assistance Eligibility Supervisor, Grade N24

Salary

$82,352.00 - $131,852.00 Annually

Location

8818 Georgia Ave Silver Spring MD 20910 USA

Job Type

State/County

Remote Employment

Flexible/Hybrid

Job Number

2026-00404

Department

Department of Health and Human Services

Division

HHS 60 Office of Eligibility and Support Services

Opening Date

08/13/2026

Closing Date

8/20/2026 11:59 PM Eastern

FLSA

Exempt

  • Description
  • Benefits
  • Questions

About the Position

Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $82,352 to $124,874, based on the candidate's qualifications and experience.

Government Assistance Eligibility Supervisor

Office of Eligibility and Support Services (OESS)

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services (HHS) is responsible for the delivery of the County's public health and human services that meet the needs of our community's most vulnerable children, adults, and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

The Office of Eligibility and Support Services (OESS) is currently recruiting for an enthusiastic professional to serve as a Government Assistance Eligibility Supervisor and help us achieve our mission. OESS serves as the primary entry point for residents seeking public health, federal, and state assistance. Its mission is to help low-income families and individuals meet basic needs by determining eligibility for social services, healthcare access programs, and financial assistance. We are committed to fostering a collaborative and inclusive environment that supports your growth and success.

What Youll Be Doing

As a Government Assistance Eligibility Supervisor, you will plan, supervise, and review the work of unit Government Assistance Eligibility Specialists who interview and determine eligibility for all programs administered by the Department of Human Services of Maryland.

Core duties of this position will include, but will not be limited to:

  • Maintaining adequate coverage of office operations.
  • Responding to customers and other members of the community seeking assistance with the eligibility process.
  • Addressing customer concerns regarding their active cases.
  • Keeping staff apprised of all policy and procedural updates and revisions.
  • Partnering with public and private service providers.
  • Facilitating service integration, functioning as part of the office management team, and taking responsibility for the accuracy and timeliness of work performed by subordinates.
  • Performing other job-related duties as assigned.

Minimum Qualifications

Education: Graduation from an accredited college or university with a bachelor's degree.

Experience: Three (3) years of experience as a journey-level specialist in financial assistance program delivery, or three years of equivalent work experience.

Equivalency: An equivalent combination of education and experience may be substituted.

Preferred Criteria, Interview Preferences

Preferred Criteria:

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:

  • Experience and expertise in income support programs
  • Experience performing case reviews to address case management problems
  • Knowledge and experience of case reviews and Eligibility & Enrollment System (E&E), State Verification & Exchange System (SVES), Medicaid Management Information System (MMIS), or a similar eligibility system.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the Countys "Public Employees" (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

01

What is your highest level of completed education?

  • N/A
  • High School/GED
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • Juris Doctor
  • Doctorate

02

How many years of experience do you have as a journey level specialist in financial assistance program delivery or equivalent fields?

  • No Experience
  • 1 Year Experience
  • 2 Years of Experience
  • 3 Years of Experience
  • 4 Years of Experience
  • 5 Years of Experience
  • 6 Years of Experience
  • 7+ Years of Experience

03

How many years of experience do you have in a supervisory or executive capacity, including performance management, team leadership, reviewing work to maintain efficient and timely production?

  • None
  • 0 to 1 Year of Experience
  • 1 to 2 Years of Experience
  • 2 to 3 Years of Experience
  • 3 to 4 Years of Experience
  • 4 to 5 Years of Experience
  • 5 or more Years of Experience

04

Do you have experience providing public services or assistance to individuals dealing with difficult, demanding, or highly sensitive customer situations?

  • Yes
  • No

05

If you answered "Yes" to the above question, please provide a brief description of your experience in this area and identify where on your resume the work was performed. If you answered "No", please enter N/A below.

06

Do you have experience and expertise in using income support programs?

  • Yes
  • No

07

If you answered "Yes" to the above question, please provide a brief description of your experience in this area and identify where on your resume the work was performed. If you answered "No", please enter N/A below.

08

Do you have experience performing case reviews to address case management problems?

  • Yes
  • No

09

If you answered "Yes" to the above question, please provide a brief description of your experience in this area and identify where on your resume the work was performed. If you answered "No", please enter N/A below.

10

Do you have knowledge and/or experience of case reviews utilizing the Eligibility & Enrollment System (E&E), State Verification & Exchange System (SVES), Medicaid Management Information System (MMIS), or a similar eligibility system?

  • Yes
  • No

11

If you answered "Yes" to the above question, please provide a brief description of your experience in this area and identify where on your resume the work was performed. If you answered "No", please enter N/A below.

Required Question

Employer Montgomery County (MD)

Address 101 Monroe Street

7th Floor

Rockville, Maryland, 20850

Phone 240-777-5000

Website https://www.montgomerycountymd.gov/ohr

Numbers & Facts

LocationSilver Spring, MD
Salary$82,352–$124,874 Per Year

Skills

  • Address Managementunmatched
  • Case Managementunmatched
  • Community and Social Servicesunmatched
  • Compensation and Benefitsunmatched
  • Customer Support/Serviceunmatched
  • Department of Health and Human Servicesunmatched
  • FMLA (Family and Medical Leave Act of 1993)unmatched
  • Financial Servicesunmatched
  • Governmentunmatched
  • Healthcareunmatched
  • Human Healthunmatched
  • Management of Information Systems/Technology (MIS)unmatched
  • Medicaidunmatched
  • Microsoft Exchange Serverunmatched
  • Office Managementunmatched
  • People Managementunmatched
  • Performance Managementunmatched
  • Problem Solving Skillsunmatched
  • Public Healthunmatched
  • Retirement Planunmatched
  • Scientific Researchunmatched
  • Secondary Schoolunmatched
  • Social Workunmatched
  • Student Loansunmatched
  • Team Lead/Managerunmatched
  • Team Playerunmatched
  • Time Managementunmatched
  • Tuition Feesunmatched

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