Grading Support

Job Summary

This job is a combination of support services for customers, engineering staff, and sales staff of our GradeScan systems with Perceptive Sight AI technologically.

Job Responsibilities Include (not limited to):

• Phone and onsite customer support
• Software engineer support
• Regression testing of new software
• Customer training
• System startup
• Troubleshooting system issues
• Upgrading and installation of software to systems remotely
• R&D testing for software engineers
• Travel both domestically and internationally up to 33% of the time
• Work with the entire client team and interact successfully with all staff to ensure the best results possible for the customer

Basic Requirements:

• Excellent people skills with a can-do attitude
• Ability to travel domestically and internationally up to 33%
• MS Windows
• Access to high speed internet
• Excellent troubleshooting skills
• Self-motivated
• Ability to multitask

Preferred Additional Skills:

• Experience in customer service
• Experience in sawmill or planer mill environment
• Knowledge of lumber grading
• Knowledge of Lumber mill optimization
• Ability to install computer programs and navigate windows environment