Administrative Skills, Billing, Budget Management, Catering Services, Customer Relations, Customer Support/Service, Digital Media, Event Management, Information Technology & Information Systems, Mail Processing, Multiplatform/Cross-Platform, Organizational Skills, Record Keeping, Social Media, Student Admissions, Telephone Skills
Job Summary
The Graduate Admissions Coordinator provides essential administrative support and oversees office operations. The successful candidate will have a friendly, engaging personality, and service-oriented approach and will be able to clearly, accurately and enthusiastically share information about Iona University graduate programs.
Duties and Responsibilities:
- Serves as a member of the Iona University Graduate Admissions team responsible for all phases of recruitment, admission and yield, representing the University with the highest degree of professionalism.
- Answers phones, handles inquiries and provides excellent customer service to all who interact with the Office of Graduate Admissions.
- Monitors Graduate Admissions email accounts, responding to inquiries and engaging with prospective students, faculty, student support offices and university partners.
- Works with prospective students on completing applications and submitting necessary materials.
- Utilizes the customer relations management system (Slate) to complete and evaluate prospective student files.
- Assists in the coordination of recruiting events including space scheduling, catering, organization, invitation management and communications.
- Processes invoices including routing for appropriate approvals and tracking departmental budget.
- Develops, reviews and updates recruiting materials.
- Manages recruitment mailings including coordination with internal partners and external vendors.
- Monitors and suggests posts for digital and social media across multiple platforms.
- Manages office supplies and information technology and facilities work orders as needed.
- Maintains office records including filing and organization of digital and physical materials.
- Special projects as assigned.