Academic Research, Business Activity Monitoring (BAM), Business Skills, Business Support, Customer Support/Service, Laboratory, Laboratory Management, Laboratory Systems, People Management, Process Improvement, Technical Support, Time Management
LOCATION
Reading, PA
POSTED
1 day ago
Summary of Duties:
This position is responsible for managing and promoting the business lab while supporting students' technical, academic, and research needs.
Major Duties/Responsibilities:
Manage the business lab, including but not limited to monitoring business lab activity, tracking usage, and soliciting feedback to optimize the business lab experience.
Provide technical support to business lab users.
Offer academic and research support and guidance to business lab users, as needed and as appropriate.
Foster a welcoming, collegial, and dynamic space for business lab users.
Promote the business lab resources, capabilities, services, hours, and activities to help drive business lab use.
Position Requirements:
Proficiency with lab software packages and related technologies, with the ability to maintain business lab functions and to provide timely technical support to lab users.
Student-centric focus designed to provide effective, efficient, and timely service.
Ability to effectively support, guide, and assist students with academic and research-related needs.
Supervisory skills related to planning, organizing, and assessment.