Graduate Assistant - University Events, Scheduling and Customer Relations

Posting Details

Position Information

Title Graduate Assistant - University Events, Scheduling and Customer Relations Position Description

The Graduate Assistant (GA) will work 20 hours per week and receive up to 24 credits of tuition and student fee waivers: 9 for fall, 9 for spring and 6 for summer.

Overview

The Scheduling Area Graduate Assistant (GA) will assist the Room Reservationist with the processing and review of online reservation requests for BSU spaces through our Event Management System (EMS) software. The GA will work to ensure that requests are compatible with the space based on current institutional policies and procedures. They will also support the Room Reservationist in managing several reservation dashboards. When appropriate, the GA will follow up with sponsors by email and/or by phone to offer resolutions or seek clarification regarding the reservation request.

The GA also supports the Room Reservationist in overseeing and training five (or more) undergraduate Reservation Assistants (RA). Working as the intermediary between the RAs and the Room Reservationist, the GA will be expected to maintain statistical data, answer procedural questions, and review work with the RAs, with other duties as assigned. The GA should be able to pick up processes quickly and accurately to become a reliable resource for the RAs. The GA will be cognizant of and share our office's mission and passion for developing our undergraduate student workers through on-the-job training to prepare them for future professional success. As a paraprofessional role, the GA would be entrusted to make necessary decisions regarding a reservation.

Interested Graduate students must have a positive and professional attitude and a willingness to learn. They should also have excellent computer and customer service skills. A major component of this position is communication with your coworkers in person, and with event sponsors and other BSU departments, either by email or on the phone. Through this position, it is hoped that the Graduate Assistant's professional communication skills will continue to grow and be refined.

Responsibilities

Duties of the Reservations Graduate Assistant (GA) include:

• Supporting the Reservationist with the management of several EMS dashboards by reviewing reservations for completeness and accuracy, as well as changing the status of various reservations as needed
• Providing clarification, redirection, or support as needed to RAs or other members of UE staff for questions on policy or procedure
• Monitoring and maintaining the department's statistical data
• Making appropriate adjustments in the ongoing training of RAs
• Scheduling 1:1 mini-trainings with RAs as needed based on statistical data to triage various reoccurring errors
• Completing and presenting a project for the Student Arts & Research Symposium (StARS) in April
• Running reports as necessary
• Optional: Participating in the GPSA Connects Program

Preferred Qualifications

Previous customer service and/or office experience, in addition to familiarity with the campus, is preferred, but not required.

Preferred Qualifications

• Excellent computer skills
• Leadership skills
• Excellent customer service skills
• Organizational and time management skills
• Works accurately with attention to detail
• Reliable and self-motivated
• Great written and verbal communication skills
• Previous customer service/ office experience
• Familiarity with BSU campus

Physical Demands

Physical Demands

• Ability to sit for long periods of time while reading from a computer screen
• Typical office and clerical work

Special Conditions for Eligibility

Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check.

EEO Statement

Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.

Hourly Rate $15

Posting Detail Information

Posting Number Stu05882P Open Date Close Date Open Until Filled Special Instructions to Applicants

The College of Graduate Studies (COGS) coordinates all of BSU's Graduate Assistantships. For more information on the program or for the status of your application, please contact:

Cassie Birch

c1birch@bridgew.edu

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you a Bridgewater State University graduate student accepted into a graduate degree program?

• Yes

• No

• • Which Graduate program have you been accepted into?

(Open Ended Question)

• • Have you held a Graduate Assistantship or Writing Fellowship in the past?

• Yes

• No

• • Have you ever worked on campus before?

• Yes

• No

Documents Needed To Apply

Required Documents

• Resume
• Cover Letter

Optional Documents

• Class Schedule