Posting Details
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Position Information
Posting Number: 20260399V Position Title: Graduate Information Technology Technician Posting Type Student Hours/week: 10-20 Eligibility: Work study preferred but open to all students Semester 2026-2027 Academic Year Location Kennedy Hall Detailed Work Schedule
10-20 hours a week
Number of positions: 5 Department: 715-UTS - Technology Support Services Contact Name: Kimberly Walter Contact Phone/Extension: 6105194899
Position Summary Information
Job Description Summary:
- The Senior Information Technology Technician is a graduate student position. They provide advanced technical support to the Villanova University community through phone, chat, and in-person customer service channels.
- This role requires strong technical expertise, analytical thinking, customer service skills, and the ability to work independently. While serving as a mentor, technical resource, and point of escalation for other student employees.
- Record support requests using our TeamDynamix (TDX) ticketing system.
Requirements:
- Provide excellent customer support through phone, chat, and face-to-face interactions.
- Monitor the Service Desk ticketing queue and proactively respond to incoming tickets, emails, chats, and support requests to ensure timely resolution.
- A minimum of one year of previous experience in information technology support, customer service, technical troubleshooting, or a related field is preferred.
- Diagnose, troubleshoot, and resolve complex hardware, software, network, and account-related issues.
- Utilize advanced technical knowledge and problem-solving skills to identify and resolve technology concerns efficiently.
- Exercise responsible use of elevated system access to support University technology resources and services.
- Assist with account administration and operational support for enterprise systems and services.
- Work independently with minimal supervision while demonstrating sound judgment and accountability.
- Adhere to all University security, privacy, compliance, and data protection standards.
- Serve as a technical resource for fellow student technicians by sharing knowledge, assisting with troubleshooting, and helping mentor newer team members.
- Excellent written and verbal communication skills.
Additional Information:
Summer, Fall, and Spring position.
- Technology Support Services will provide ALL training.
Physical Demands Summary: Wage Rate: 15.00
Posting Detail Information
Closing Date (11:59pm ET): Open Until Filled Yes
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- Are you currently a registered Villanova student?
Yes
No
- Are you eligible for work study?
Yes
No
I don't know
- What is your availability? (days and times)
(Open Ended Question)
- Have you ever worked on campus before? If "Y", what department and semester/year?
(Open Ended Question)
Optional Applicant Documents:
Required Documents
- Cover Letter / Letter of Interest
- Resume / Curriculum Vitae
Optional Documents