Graduate Intern - Academic Advising

Villanova University

Villanova, PA

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JOB DETAILS

SKILLS

Academic Advice, Benchmarking, Communication Skills, Computer Skills, Course Coordination, Credit Processing, Customer Support/Service, Data Collection, Data Quality, Document Tracking, Family Educational Rights and Privacy Act (FERPA), Higher Education, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Onboarding, Organizational Skills, Philosophy, Problem Solving Skills, Record Keeping, Scholarship, Student Services, Team Player, Time Management, Tuition Fees

LOCATION

Villanova, PA

POSTED

2 days ago

Posting Details

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Position Information

Posting Number:
20260082V

Position Title:
Graduate Intern - Academic Advising

Posting Type
Student

Hours/week:
20

Eligibility:
Work study preferred but open to all students

Semester
2026-2027 Academic Year

Location
Vasey Hall

Detailed Work Schedule

Number of positions:
2

Department:
576-Dean, Professional Studies

Contact Name:
Olivia Mendenall

Contact Phone/Extension:
9-4418

Position Summary Information

Job Description Summary:

The CPS Academic Advising Team is accepting applications for a postgraduate, part-time internship. This unique opportunity is geared towards individuals with a strong interest in exploring a career in higher education, specifically in academic advising and student support services.

The Academic Advising Intern will be a full member of the Advising Team, supporting a caseload of students and contributing meaningfully to the various projects, events, and initiatives put forth by the Advising Team and the College of Professional Studies.

As a result of this program, the Intern will develop an understanding of prominent student development theories and academic advising approaches through both hands-on experience and targeted professional development opportunities. They will cultivate a personal advising philosophy to guide their work across the higher education landscape.

Requirements:

60% STUDENT SUPPORT SERVICES

Serve as an Academic Concierge for all CPS students
As the bridge from acceptance to enrollment, liaise between new students and advisors, assist with the onboarding of new students
Routinely check in with specific groups of students throughout the semester, addressing logistical and administrative barriers and refer students to appropriate resources
Collaborate with Advising and Admissions colleagues in the transfer credit evaluation process
Regularly monitor and edit content for student-facing advising information and messaging for consistency and accuracy
Oversee advising email account by responding to emails, sending announcements, and triaging messages as needed
Assist Advising Team with programming, such as Orientation, Commencement, and various student-focused events
Maintain tracking documents to ensure accurate data collection
Engage in benchmarking research to ensure the team's efforts and services are aligned with institutional goals, higher education trends, and academic advising scholarship
Develop ethical advising practices in record-keeping, FERPA compliance, navigation of difficult conversations, and administrative processes
Assist Advising Team in daily tasks and attend meetings when appropriate

25% ACADEMIC ADVISING

Oversee a caseload of assigned students:
- Meet one-on-one with students via individual advising appointments, establishing rapport and maintaining regular communication, assisting academic program and career exploration, supporting registration, and referring students to a network of campus resources, when appropriate

10% INDUSTRY/COMMUNITY PARTICIPATION

Collaborate with teams in CPS and across the University to understand the collective nature of advising and student support
Work with Academic Advising Team and campus partners, when applicable, on development and coordination of courses/events
Participate in relevant professional development activities and/or associations
Represent the Advising Team and CPS at various campus events sponsored by CPS and/or the University

5% ADDITIONAL RESPONSIBILITIES

Other duties as assigned
Participate in events on occasional nights and weekends

Additional Information:

Formal Education:

Bachelor's degree required; Currently enrolled in a master's program at Villanova, preferably in higher education, counseling, or related field.

Additional Information:

Demonstrate strong organizational, time management, and problem-solving skills in a fast-paced and dynamic environment.
Create a welcoming, helpful experience for all stakeholders. Communicate effectively, both written and oral, with colleagues and students. Navigate complex and difficult conversations in an ethical and professional manner.
Exercise good judgement and integrity when handling confidential information and student situations.
Demonstrate initiative and creativity in tackling new tasks and projects and addressing issues as they arise. Manage and complete tasks in a timely manner and communicate openly around questions and time constraints.
Be proficient in all standard computer applications, including Microsoft office products, especially Outlook, Teams, Excel, and Word. Quickly learn and adapt to new technologies and platforms.
Have a deep commitment to the College of Professional Studies, to the University's Catholic/Augustinian heritage and the advancement of its mission, and to serving the needs of a diverse community.
The position will extend through the end of the academic year but may be renewed for an additional academic year at the supervisor's discretion and in consultation with the intern.
Internship credit may be available.

Physical Demands Summary:

N/A

Wage Rate:
$18/ hr for Masters students or $21/hr for Doctoral students (GAH only, no tuition or stipend)

Posting Detail Information

Closing Date (11:59pm ET):

Open Until Filled
Yes

About the Company

Villanova University

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