Graduate Intern, Reservations (Data Science) - Fall 2026

Graduate Intern, Reservations (Data Science) - Fall 2026

Delta accesses and stores data on your device as necessary to provide this website and for enhanced functionality, analytics, and marketing. See Delta Careers Tracking. You may adjust your tracking preferences anytime through the link at the bottom of the page.

Set Preferences Set Preferences Disable All Accept All

Necessary

Enhanced FunctionalityEnhanced Functionality

AnalyticsAnalytics

MarketingMarketing

Save and Close

Skip to content

Delta Air Lines, Inc.

• Search jobs
• Join our talent community
• EEO/ACCOMMODATIONS
• Pilot Careers
• Pilot Careers
• Register
• Log in

Graduate Intern, Reservations (Data Science) - Fall 2026

United States, Georgia, Atlanta

Reservations & Cust. Care

23-Jun-2026

Ref #: 32877

How you''ll help us Keep Climbing (overview & key responsibilities)

Join Delta Air Lines as a Reservations Intern and help shape the future of customer care. You'll work on high-impact projects that improve the servicing experiences for millions of customers while gaining hands-on experience in data analytics, process improvement, product management, statistical modeling, and natural language processing (NLP).

While interning in Reservations you'll gain:

• Real-world experience in a Fortune 100 company
• Experience presenting to an executive audience
• Mentorship and networking opportunities

What is Reservations?

Reservations serves as the point of contact for customers before, during, and after travel. This internship is a back-office role at our General Offices (GO), supporting Customer Engagement Centers by improving both customer and agent experiences.

Job Summary

The Reservations Intern serves as an internal consultant, leading semester-long projects that support divisional strategies and goals. These initiatives involve cross-functional collaboration to identify opportunities and recommend solutions. Projects may include analyzing customer interaction data such as call transcripts, chat logs, and survey responses using NLP techniques to improve customer experience and operational efficiency.

What are we looking for?

An ideal candidate will have educational experience in machine learning, statistical analysis, natural language processing (NLP), and data storytelling. The candidate should have strong organizational and communication skills and be comfortable in a fast-paced environment.

• Partner with data scientists to develop advanced analytics solutions, including NLP use cases such as sentiment analysis, intent classification, and conversational data modeling
• Collect data via SQL/Python queries and perform exploratory data analysis
• Present analysis to business partners in a clear and compelling way

What you need to succeed (minimum qualifications)

• Currently pursuing a master's degree

• Not enrolled in classes during the internship

• Able to work 16 consecutive weeks

• Willing to travel as required

• Able to work on-site in Atlanta 2-3 times weekly

• Strong team player with attention to detail

• Proficient in SQL, Python, machine learning, pandas, scikit-learn, Git

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Experience in corporate environments
• Strong written and verbal communication skills
• Experience with structured and unstructured data
• Knowledge of data visualization tools (Power BI, Tableau)
• Classic ML techniques.
• Experience with statistical experimentation techniques such as A/B testing, causal inference, and synthetic control models.
• Exposure to quasi-experimental methods and variance reduction techniques (CUPED, diff-in-diff).

< Go back

Apply now

Share this job:

Share:

Share

Share Graduate Intern, Reservations (Data Science) - Fall 2026 with LinkedIn Share Graduate Intern, Reservations (Data Science) - Fall 2026 with Twitter Share Graduate Intern, Reservations (Data Science) - Fall 2026 with Facebook Share Graduate Intern, Reservations (Data Science) - Fall 2026 with a friend via email

Similar Jobs

• Flight Attendant

United States, Georgia, Atlanta -

• ACS Safety, Compliance and Operations Advocate (AMS)

Netherlands, Amsterdam -

• Aircraft Maintenance Technician

United States, Minnesota, Minneapolis -

• Aircraft Maintenance Technician

United States, Minnesota, Minneapolis -

• Aircraft Maintenance Technician

United States, California, San Francisco -

See more

2026 Delta Air Lines, Inc. | Tracking Preferences | Privacy

Delta Air Lines is an equal opportunity employer including disability/veteran.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements. Supporting medical or religious documentation will be required where applicable. To request a reasonable accommodation, please click here

Delta is proud to offer comprehensive benefits packages to meet the needs and wellbeing of our employees and their families. To learn more about our benefits, pay philosophy and pay rates, please click here