United States Georgia Atlanta Reservations & Cust. Care 04-Jun-2026 Ref 32587
How youll help us Keep Climbing overview & key responsibilities
Join Delta Air Lines as a Reservations Intern and help shape the future of customer care. Youll work on high-impact projects that improve the servicing experiences for millions of customers while gaining hands-on experience in data analytics process improvement product management statistical modeling and natural language processing NLP.
While interning in Reservations youll gain · Real-world experience in a Fortune 100 company · Experience presenting to an executive audience · Mentorship and networking opportunities
What is Reservations Reservations serves as the point of contact for customers before during and after travel. This internship is a back-office role at our General Offices GO supporting Customer Engagement Centers by improving both customer and agent experiences.
Job Summary The Reservations Intern serves as an internal consultant leading semester-long projects that support divisional strategies and goals. These initiatives involve cross-functional collaboration to identify opportunities and recommend solutions. Projects may include analyzing customer interaction data such as call transcripts chat logs and survey responses using NLP techniques to improve customer experience and operational efficiency.
What are we looking for An ideal candidate will have educational experience in machine learning statistical analysis natural language processing NLP and data storytelling. The candidate should have strong organizational and communication skills and be comfortable in a fast-paced environment.
· Partner with data scientists to develop advanced analytics solutions including NLP use cases such as sentiment analysis intent classification and conversational data modeling · Collect data via SQLPython queries and perform exploratory data analysis · Present analysis to business partners in a clear and compelling way
What you need to succeed minimum qualifications · Currently pursuing a Masters or Ph. D degree · Not enrolled in classes during the internship · Able to work 16 consecutive weeks · Willing to travel as required · Able to work on-site in Atlanta 2-3 times weekly · Strong team player with attention to detail · Proficient in SQL Python machine learning pandas scikit-learn Git Consistently prioritizes safety and security of self others and personal data. Embraces diverse people thinking and styles. Possesses a high school diploma GED or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge preferred qualifications · Experience in corporate environments · Strong written and verbal communication skills · Experience with structured and unstructured data · Knowledge of data visualization tools Power BI Tableau · Experience with NLP techniques tokenization embeddings sentiment analysis topic modeling · Familiarity with NLP libraries such as NLTK spaCy or Hugging Face · Experience working with conversational or text datasets · Exposure to large language models LLMs and prompt engineering
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