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Graduate Online Student Advocate

Texas Tech University

Lubbock, TX

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JOB DETAILS
SALARY
$16.39–$21.30 Per Hour
SKILLS
Academic Advice, Budgeting, Business Operations, Career Counseling, Case Management, Communication Skills, Continuous Improvement, Customer Support/Service, Data Analysis, Financial Aid, Follow Through, Higher Education, Interpersonal Skills, Knowledge Base, Library and Information Science, Microsoft Excel, Presentation/Verbal Skills, Problem Solving Skills, Regulations, Safety Compliance, Safety/Work Safety, Student Services, Technical Support, Time Management, Writing Skills, eCommerce, eLearning
LOCATION
Lubbock, TX
POSTED
30+ days ago

Major/Essential Functions

  • Serve as the primary point of contact for online students, addressing their inquiries and concerns in a timely and effective manner.
  • Assist students with registration, financial aid, and other administrative processes.
  • Provide technical support for online learning planforms and tools.
  • Facilitate students access to campus resources such as library services, career counseling, statistical consultations, and writing center.
  • Develop and maintain a comprehensive knowledge base of institutional resources and services available to online students.
  • Connect students with Graduate Student Support Specialist to ensure students are provided adequate access to campus resources.
  • Work with the Graduate School Enrollment Services Liaison and department contacts to make sure student is enrolled and meeting academic standards.
  • Participate in team meetings and contribute to the development and enhancement of advocate services.
  • Assist in the collection and analysis of data related to student satisfaction and service utilization.
  • Track and document student interactions and outcomes to inform continuous improvement of advocate services.


Grant Funded?

No

Pay Basis

Hourly

Schedule Details

M-F; 8:00am - 5:00pm

Work Location

Lubbock

Preferred Qualifications

Experience supporting online, adult, or nontraditional students.

Department

TTU Online Business Operations

Required Attachments

Cover Letter, Recommendation/Referral, Resume / CV

Job Type

Full Time

Shift

Day

Required Qualifications

Bachelor’s degree in Higher Education, Student Affairs, Counseling, or a related field. Minimum of 1 year of experience in student services, academic advising, customer service, or a related area. Experience working with college students.

Does this position work in a research laboratory?

No

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

About the University

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

Job Family

Academic and Student Services

Job Sub Family

Academic Advising

Knowledge, Skills, and Abilities

  • Knowledge of academic and administrative processes affecting graduate students
  • Ability to provide comprehensive, personalized support to online students
  • Strong case management, problem-solving, and follow-up skills
  • Ability to connect students with appropriate institutional resources
  • Strong interpersonal, written, and verbal communication skills
  • Familiarity with student success, retention, or advocacy models
  • Ability to manage sensitive student situations with professionalism and discretion
  • Knowledge of Texas Tech resources


Hourly Pay Range

$16.39 - $21.30 - $26.25

About the Company

T

Texas Tech University

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