Note: This role is for individuals who reside in and have full work authorisation for the Philippines.
About the Role
In this role, you will be the first layer of communication with our customers. You will wear many hats and your work will have a real impact on the success of PriceLabs customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.
If youre looking to work in the B2B SaaS space this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments:
Sales & Success Marketing Data Science etc.
eventually.
This role would include working from 4:30 a.m. PH time to 10:00 p.m. PH time any five days of the week.
Taking ownership of customer issues reported and seeing problems through to resolution Conducting product walkthrough and providing resolutions to customers queries Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Answering questions over email, phone calls, and live video calls. Finding ways to go above & beyond to help customers
About You
Empathy and patience. Curiosity and a problem-solving mindset. Strong analytical background - our product is very math and numbers-heavy. Solid verbal and written presentation and interpersonal communication skills. Math score of 85 and above in your 10th grade.
How to Apply for this Position
Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you dont find the emails in your inbox, please check your spam folder.
Tip Avoid using AI-generated responses. We want to hear from you
About PriceLabs
PriceLabs is a revenue management solution for the short-term rental and hospitality industry founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.
With dynamic pricing automation rules and customizations, we manage pricing and minimum-stay restrictions for any portfolio size with prices automatically uploaded to preferred channels. Every day, we price over 500,000 listings globally across 150 countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.
In 2025, we scaled to 500,000 properties, syncing daily with 60,000 customers worldwide, 300 globally remote team members, and 36 diversity. We have won industry awards, including:
We continue to grow exponentially, backed by a strong team to take us to the next level.
Why Join PriceLabs
Work with an industry-leading product that has thousands of customers worldwide and our customers love the product, with an NPS in the 70s. Customer reviews are here.
Work with a global team of 19 countries and counting of passionate individuals who accept open communication, empowerment, and a shared focus on customer success. We are a remote-first organisation and accept work from home as the norm.
PriceLabs is an equal-opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges.