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Grand Rapids, MI Area Scheduling Coordinator

Install Partners LLC

Detroit, MI

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JOB DETAILS
SKILLS
Billing, Broadband, Calendar Management, Call Centers, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Dental Insurance, Ethernet, Health Insurance, Life Insurance, Organizational Skills, Telephone Skills, Training/Teaching, Vision Plan, Wi-Fi
LOCATION
Detroit, MI
POSTED
30+ days ago
Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

**This position will require 3-5 weeks of training. After that, it will be remote, but must live in the Grand Rapids area or the Dallas/Ft. Worth area or surrounding areas***

We are an installation company that installs: windows, doors, garage door openers and appliances at pre-existing residential homes.

Role and Responsibilities


Scheduling coordinators are expected to provide excellent customer service by managing a customer's availability with our installation team openings, in order to find an appointment time that meets everyone's needs.

  • Manage inbound customer calls
  • Make outbound customer calls as needed
  • Review and place Detail, Installation, and Work Order appointments on the schedule calendar
  • Coordinate customer availability with crew openings to optimize daily routing
  • Coordinate missed or rescheduled appointments due to weather and equipment issues
  • Data Entry and Invoicing
  • Note orders accordingly based on customer communication

Qualifications and Education Requirements


  • Experience in coordinating and routing
  • Experience in a high pace call center atmosphere (preferred)
  • Experience using CRM software
  • Customer service experience

Preferred Skills


  • Knowledge of the Grand Rapids and surrounding areas in relation to each other
  • Good phone etiquette
  • Ability to remain calm under pressure
  • Ability Manage multiple calls simultaneously
  • Ability to deescalate customer situations'
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Benefit Conditions


  • 90-day waiting period for medical, dental, and vision, life insurance, short-term disability.
  • 8 paid holidays throughout the year.
  • 3 days paid SICK DAYS each year, available to use after 6 months.
  • Start accruing PTO immediately.

Work Remotely


  • Yes, but the position will require 3-5 weeks of remote training. After that, it will be remote, but must live in Grand Rapids or the Dallas/Ft. Worth area or surrounding area
  • Must have high-speed internet access, wifi with ethernet port

About the Company

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Install Partners LLC

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