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Grease Monkey - Customer Service Advisor

Grease Monkey 1456

Ogden, UT

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JOB DETAILS
SALARY
$14–$20 Per Hour
SKILLS
Automotive Management, Business Skills, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Employee Relations, Hand Tools, Hearing Impairment, Literacy, Mathematics, Multiplatform/Cross-Platform, Presentation/Verbal Skills, Resolve Customer Issues, Retail Management, Training/Teaching, Writing Skills
LOCATION
Ogden, UT
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Employee discounts
  • Free uniforms
  • Training & development

Position Overview
Grease Monkey is looking for an outgoing, safe, personable and friendly customer service associate with
a great work ethic to help the customer and inform them of what we are working on in their vehicle in a
fast-paced environment.

Responsibilities:
• Customer Relations
Welcome customers immediately in a professional manner and keep the guest informed through the whole process during the Welcome, Wait/Show and Departure.
• Present air filter, cabin air filter, and breather, for customer inspection.
• Maintain communication with waiting customers, keep them informed of waiting times, and answer
questions. Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back,
thoroughly with customers at check-out, explain services performed, purpose of static sticker and
reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.
Qualifications
• Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
• Basic literacy (ready, writing, math skills); Verbal communication skills
• Ability to learn and implement multiple software platforms.
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
• Previous experience managing a retail automotive center or equivalent related business required
Working Conditions
Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good, corrected vision, hearing, frequent standing, walking, climbing,
stooping, crouching, handling, reaching, and lifting.
• MUST be reliable and MUST love taking care of customers.
• Service writer is a plus but not necessary. 
Wage is based on previous experience.  $14-20 per hour depending on experience


About the Company

G

Grease Monkey 1456

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