GREEN DOT: Customer Support Specialist

This role will primarily support TPG partners by managing and resolving shipping-related inquiries submitted via Salesforce ticketing system.

Key Responsibilities

Respond to customer inquiries via email in a cordial, professional, and timely manner (within 24 hours of receipt).

Manage a high-volume Salesforce ticket queue related to shipping issues and requests.

Look up and verify shipping and tracking information using internal Green Dot systems.

Create and process shipping orders in Oracle based on ticket requests.

Prepare and deliver status updates and weekly reports on ticket resolution progress.

Collaborate with internal teams to resolve complex or escalated issues.

Qualifications

1+ year of experience in customer service or support roles, preferably in a ticket-based environment.

Familiarity with Salesforce or similar CRM/ticketing platforms.

Ability to learn and navigate internal systems (e.g., Oracle, shipping databases).

Strong written communication skills with a focus on professionalism and clarity.

Excellent organizational skills and ability to prioritize tasks in a fast-paced environment.

Comfortable working independently and meeting response time SLAs.