Car Rentals, Car Wash, Coaching, Customer Service Management, Customer Support/Service, Dental Insurance, Driver's License, High School Diploma, Life Insurance, Marketing, Organizational Skills, Performance Management, Sales, Service Delivery, Set Goals, Training/Teaching, Vehicle Fleets, Vision Plan
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Emerald Club Service Specialist.The Emerald Club Service Specialist will provide professional, superior, friendly, efficient service during all interaction and service delivery with Emerald Club Members as it applies to this position. Responsible for greeting and fulfilling the needs of Emerald Club members including appropriate vehicle selection as determined by the Emerald Club program guidelines, with speed and accuracy.
The pay for this position starts at $15 / hour and is located at the Richmond International Airport (RIC) - 1 Richard E Byrd Terminal Dr., Richmond, VA 23250.
We offer:
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Schedule:
Saturday & Sunday: 7:30am-4:00pm, Monday-Wednesday: 2:00pm-10:30pm
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
- Welcome Emerald Club members using prescribed, appropriate dialogue as they arrive on the lot making them feel valued and welcome
- Provide information in a professional and courteous manner
- Assist members with questions and concerns and provide resolution as necessary
- Review daily game plan in preparation for Emerald Service delivery
- Review reservation manifest for special requests
- Work proactively with Drivers, Auto Detailers, Return Agents and Managers to ensure proper vehicle supply
- Maintain clean, low mileage fleet mix that meets Emerald Club requirements
- Complete vehicle inspections in accordance with priority guidelines
- Ensure that vehicle hangtags are completed correctly
- Return failed inspection units back to production for re-cleaning and Auto Detailer coaching
- Facilitate Change of Equipment (COE) vehicles or additional equipment to meet customer’s needs
- Serve as a knowledgeable expert on the Emerald Club program, including marketing initiatives and various methods of delivery (MOD), and all Levels of Service (LOS)
- Understand and utilize radio communication codes in a professional manner
- Keep aisle area organized and clean for ease of access and appearance of the facility
- Direct customers to the exit booth, provide local directions, maps and return directions as needed; Offer assistance with luggage as needed
- Perform other customer service related duties as determined by management to ensure our service meets the needs of our customers
- Document and communicate customer service issues to management
- Identify and communicate areas of opportunity for improved Emerald Club service delivery
- Thank Emerald Club members using the prescribed dialogue
- Provide all customers with undivided attention while assisting them at the counters
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- High School Diploma or G.E.D. required
- Minimum of 6 months customer service or sales experience in a fast paced environment
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years (Total points on driving record cannot exceed 8 points)
- No drug or alcohol related conviction on driving record in the past 3 years
E
Enterprise Holdings
ABOUT COMPANY:
A family-owned, world-class portfolio of brands. A global network that spans across more than 90 countries. Some 100,000 dedicated team members sharing common values. And more than 1.9 million vehicles taking our customers wherever they need to go. Any way you measure it, we've become a leader in the transportation service industry. How did we get here? By taking care of our customers, our communities and our employees – and staying true to our mission.
Working Here
Our people are the reason for our success. By living out our values each day and providing exceptional customer service, we’ve built a strong culture – one in which we bring honesty and integrity to all we do. We work hard, but never forget to have a little fun in the process. For more than 60 years, our values have been at the root of our success as a team and as individuals.
Our Values:
• Our brands are the most valuable things we own.
• Personal honesty and integrity are the foundation of our success.
• Customer service is our way of life.
• Our company is a fun and friendly place where teamwork rules.
• We work hard... and we reward hard work.
• Great things happen when we listen... to our customers and to each other.
• We strengthen our communities, one neighborhood at a time.
• Our doors are open.
10,000 employees or more
Travel, Transportation and Tourism
Military Leave, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Life Insurance, Merchandise Discounts
https://go.enterpriseholdings.com