JOB PURPOSE: The primary purpose of this position is to positively represent the Buffalo Wild Wings Brand as a first point of contact for Guests. This role is responsible for ensuring Guests are seated in a timely matter, and that all Guest needs are managed with a sense of urgency in a friendly and helpful manner.
CORE JOB FUNCTIONS/RESPONSIBILITIES:
-
Provide friendly welcome to incoming guests by opening by opening the door and ensuring timely seating
-
Accurately communicate waiting times to Guests and maintain constant communication to ensure they updated in regards to their seating status and escort Guests to tables
-
Manage seating waitlist, seat guests in appropriate area to ensure they are comfortable and that a particular server does not have too many tables and monitor workflow
-
Notify guests of specials and promotions and that their server will be with them promptly
-
Assist with the assembling of takeout orders and answer telephones when necessary
-
Assist Servers with running food, bussing tables, and refilling drinks, but does not serve alcohol if under age 21
-
Maintain cleanliness and organization of host station, ensuring all menus are properly stocked and clean, restock supplies as necessary
-
Respond to customer complaints and bring any issues to the attention of the manager
-
Thank guests as the leave and solicit feedback about the quality of service of they experienced, express hope that they will return to BWW in the future
OTHER JOB FUNCTIONS/RESPONSIBILITIES:
-
Assist Front of House Team Members
-
Bus and pre-bus tables and deliver food to guests when necessary
-
Other duties as assigned by supervisor
Knowledge/Skills:
-
Superior customer service and hospitality skills
-
Knowledgeable of proper sanitation, food safety, and security procedures
-
Knowledgeable of BWW food and beverage menus and ability to make suggestions to guests
-
Knowledgeable of current marketing promotions and up-coming events to inform guests
-
Excellent verbal communication and interpersonal skills in order to serve BWWs guests Skill in time management and organization with excellent attention to detail
-
Ability to take direction and execute team and company objectives
-
Basic mathematical skills with ability to handle money accurately process credit card transactions
-
Basic knowledge of Point of Sales systems
-
Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position
-
Strong knowledge of commonly used concepts, practices, and procedures in restaurant environment
Required
-
Minimum 16 years of age (State Minor Labor Laws Supersede)
Preferred
-
Prior experience in restaurant or customer service role