Job Description
- Models and delivers a distinctive and delightful customer experience.
- Responsible for greeting, observing, reporting, and assisting in providing a deterrence to crime or other improper activity.
- Responsible for assisting in protecting Walgreens property from theft, vandalism, fires, and all unusual activity in order to provide a safe and secure environment.
- Responsible for assisting Walgreen management with reducing and preventing shrink.
Customer Experience- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations- Maintains a position of visibility at the front of the store by the exit doors at all times.
- Notifies management and Loss Prevention of any of the following: vandalism, robbery, fires, shoplifting, pickpockets, soliciting, loitering, and violent crimes.
- Observes and reports to management any suspicious persons or behavior.
- Deters vandalism, robbery, fires, shoplifting, pickpockets, soliciting, loitering and violent crimes.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Responds to EAS Entry and Exit Alarms. Investigates the source of the alarm politely and professionally and with customer’s cooperation.
- Verify receipt for purchases and if receipt is missing, suggest to customer/employee to pay for item if merchandise was not paid for. Notify management of all such incidents.
- Perform bag checks on all employees as they depart store at the front door.
- Recognize and greet all customers and act as an “ambassador” of customer service.
- Regularly check behind front registers as identified by management. Report any irregularities to management and Loss Prevention.
- Direct customers arriving at the store seeking a refund to the Cosmetic department.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Training & Personal Development- Attends training and completes PPLs requested by Manager or assigned by corporate.
W
Walgreens
Founded over a century ago in 1901, we have a rich and colorful history of continuous improvement and innovation at Walgreens. From inventing the world’s first chocolate malted milkshake to the creation of one of the most popular and sophisticated mobile applications in retail shopping today, we have transformed ourselves into a leader within the retail and drug industry.
Walgreens, one of the nation’s largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health well being enterprise.
At Walgreens you'll find a team positively energized by the unique talents, ideas, experiences and aspirations of every individual. In other words, you can be your authentic self in our stores, offices and other workplaces, and be comfortable and confident that what matters most here is doing your best to make health and well-being within reach for everyone on a daily basis.
Walgreens has a proud legacy of valuing diversity and fostering inclusion more than 100 years-strong, and we're still living that commitment. We intend to be recognized as a “Next Practices” company for diversity and inclusion – one whose cultures, people, perspectives and workplaces reflect the current and future customers we serve while delivering superior business performance.
Walgreens has over 9,500 stores in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands.
10,000 employees or more
https://www.walgreens.com/