Groundskeeper (Harrah's Philadelphia)

JobID: 89630

Category: Facilities Management

JobSchedule: Full time

Posted Date:

JobShift:

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Maintains all outside areas. Empties garage trash cans daily. Responsible for all landscaped areas including pruning, fertilization, irrigation, and pesticide spraying. Moves all casino and office areas (transfiles and equipment, desks, stools, etc.). Responsible for all snow and ice removal. Responsible for all fleet maintenance cleaning of equipment. Responsible for maintenance of dock and surrounding "WaterShore" areas A security escort is required should these persons perform these functions in a restricted casino area.

Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.

• High school diploma or equivalency certificate. Physically strong.

• Must possess a valid Driver's License (CDL preferred). Safe driving record, (driving record required,) required. Previous grounds experience preferred.

• Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.

• Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control

• Anticipates needs of the guest and provides fast, flawless service.

• Executes all service programs to assure prioritization of service to very best guests.

• Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.

• Promotes Total Rewards programs and Total Rewards registration and membership.

• Provides a warm farewell and thanks guests for visiting.

• Promotes Harrah's and always projects Harrah's in a positive light to guests.

• Able to change schedule with short notice. Will abide by all the Pennsylvania Gaming Control Board Regulations and all PA Harness Racing Commission Regulations.

• Anticipates needs of the guest and provides fast, flawless service.

• Executes all service programs to assure prioritization of service to very best guests.

• Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.

• Promotes Total Rewards programs and Total Rewards registration and membership.

• Provides a warm farewell and thanks guests for visiting.

• Promotes Harrah's and always projects Harrah's in a positive light to guests.

• Able to change schedule with short notice. Will abide by all the Pennsylvania Gaming Control Board Regulations and all PA Harness Racing Commission Regulations.