Budget Management, Budgeting, Business Operations, Corporate Policies, Customer Experience, Customer Support/Service, Exceeded Sales Goal, Expense Management, Financial Analysis, Financial Management, Financial Operations, Financial Reporting, Financial Statements, Fitness, Follow Through, Forecasting, Healthcare, Leadership, Marketing, Meet Sales Quota, Operations Management, Outbound Marketing, Performance Analysis, Performance Management, Performance Reviews, Purchasing/Procurement, Regulations, Revenue Management, Safety/Work Safety, Service Delivery, Team Lead/Manager, Time Management
GENERAL SUMMARY
Under the direction of the Vice President/General Manager, the Group Exercise Director is responsible for leading the Group Exercise department, providing safe, creative, and inviting group exercise programs. This leadership position projects clear knowledge and experience of the industry, active solicitation of member opinions regarding the program and ultimately provides members with an exciting and innovative group exercise program. This position oversees group exercise operations to ensure the delivery of professional, high quality, safe, and innovative health and services and programs to our membership. Responsible for the management and revenues associated with all group exercise services and programs. Responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete's Promise:
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
Associate Management
- Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives
- Performs timely performance evaluations on Associates.
- Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures
- Process, review and submit payroll for those directly supervised
Group Exercise Program
- Profitably manage group exercise operations; includes development, implementation and evaluation of comprehensive, member focused, group-fitness-related operational and service standards
- Manage group exercise operations including customer service, communication, marketing, purchasing, supplying, budgeting, and financial analysis
- Ensure departments operate within established guidelines; manage expenses to budgets
- Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
- Provide members with an exciting and innovative group exercise program
Financial Accountability
- Manage financial performance of the Group Exercise Program through achievement of revenue targets, expense management, and proper planning and forecasting.
- Track, report and analyze the details of financial operation on a daily/weekly/monthly basis
- Prepare and implement action plans to meet or exceed monthly financial goals
- Review applicable financial statements and reports
Customer Service
- Deliver exceptional service experience to members, guests, and Associates
- Assist in marketing Group Exercise program
Communication and Relationships
- Effectively and professionally interacts and communicates with other Associates, members, and guests.
- Active participation in required events, required programs, required meetings and required trainings
Corporate Goals & Objectives
- Promote the company's safety goals and actively work towards ensuring a safe working environment.
- Actively further corporate objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.
- Make professional development a consistent priority.
OTHER JOB FUNCTIONS
- Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays