Group Insurance Administrator

MetLife Inc

NY

JOB DETAILS
SALARY
SKILLS
Administrative Skills, Brokerage, Call Centers, Communication Skills, Compensation and Benefits, Customer Escalations, Customer Experience, Customer Support/Service, Establish Priorities, Financial Services, High School Diploma, Identify Issues, Information Technology & Information Systems, Insurance, Presentation/Verbal Skills, Problem Solving Skills, Research Skills, Service Delivery, Systems Maintenance, Time Management, Writing Skills
LOCATION
NY
POSTED
24 days ago

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n Working Schedulen

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n Full-Timen

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n Work Arrangementn

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n Virtualn

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n Relocation Assistance Availablen

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n Non

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n Posted Daten

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n 05-Jun-2026n

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n Job IDn

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n 17929n

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n n Description and Requirementsn

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The Team You Will Join

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Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

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The Opportunity

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We're looking for talent with fresh perspectives that can propel innovation. In this role, you will deliver high quality service to participants and customers by providing administrative support for enrollments, portfolio maintenance, and recordkeeping for group term life products, ensuring accuracy, timeliness, and a stronger customer experience.

This position will work East Coast Hours.

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Key Responsibilities

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  • Reviews and enters enrollment information into various systems, ensuring high accuracy.
  • Handles benefit plan referrals from call center and units within the organization.
  • Maintains data in automated systems; troubleshoots and corrects problems.
  • Helps conduct research on escalated cases.
  • Facilitate department projects from start to finish; provides project timelines and reports.
  • Participate on customer calls/meetings to explain process/procedures and resolve issues.

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Required Qualifications

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  • High school diploma or GED.
  • 1-3 yrs. relevant business experience.
  • Excellent written and oral communication skills.
  • Ability to prioritize work with good time management skills.

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Preferred Qualifications

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  • College degree.

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The expected salary for this position is $45,500 per year. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

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n Benefits We Offer

nOur U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

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About MetLife

Recognizednon Fortune magazine''s list of the "World''s Most Admired Companies",nFortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companiesnto Work For, MetLife, through its subsidiaries and affiliates, is one of thenworld's leading financial services companies; providing insurance, annuities,nemployee benefits and asset management to individual and institutionalncustomers. With operations in more than 40 markets, we hold leading positionsnin the United States, Latin America, Asia, Europe, and the Middle East.

Our purposenis simple - to help our colleagues, customers, communities, and the world atnlarge create a more confident future. United by purpose and guided by our corenvalues - Win Together, Do the Right Thing, Deliver Impact Over Activity, andnThink Ahead - we're inspired to transform the next century in financialnservices. At MetLife, it's #AllTogetherPossible. Join us!

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nMetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

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About the Company

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MetLife Inc