Manager, Field Investigations – Asset Protection
The Manager, Field Investigations leads a team of Field Investigators and directs investigative strategies to identify, disrupt, and resolve Organized Retail Crime (ORC), external theft, fraud, and other significant risks impacting Catalyst Brands. This role provides oversight of complex investigations, develops law enforcement and industry partnerships, leverages intelligence and investigative technologies, and collaborates with Asset Protection leadership and the Central Investigation Center to reduce loss, mitigate risk, drive case resolutions, and develop investigative talent.
Primary Responsibilities
Leads, prioritizes, assigns, and supervises investigative activities throughout the Western Region while providing strategic direction to a team of Field Investigators. Approves investigative strategies, operational plans, surveillance activities and resource allocation to ensure successful outcomes.
Provides oversight and direction for complex investigations involving Organized Retail Crime, external theft, cargo theft, financial fraud, eCommerce crime, marketplace investigations, and other significant loss events.
Guides investigators through multi-jurisdictional investigations and supports successful prosecution outcomes.
Establishes and maintains strategic partnerships with local, state, and federal law enforcement agencies, prosecutors, fusion centers, ORC Associations, and retail investigation partners. Represents Catalyst Brands during intelligence-sharing initiatives and collaborative investigations designed to disrupt organized criminal enterprises.
Develops and maintains relationships with regional and district AP teams to partner on complex internal and external cases. Leads and/or aids in resolving escalated (high risk/complex/sensitive) internal investigations by utilizing additional Field Investigations resources.
Collaborates with the Central Investigation Center, Field Investigators, Asset Protection teams, and business partners on initiatives, special investigations, and enterprise risk reduction projects.
Accountable for achieving established investigative performance metrics, including case closures, ORC disruption, recoveries, prosecution support, investigator productivity, and team development objectives.
Supports enterprise response efforts related to critical incidents, violent retail crime, protests, civil unrest, natural disasters, workplace violence concerns, and other business disruptions.
Leads the recruitment, development, coaching, mentoring, and succession planning of Field Investigators while promoting a culture of accountability, collaboration, and continuous improvement.
Core Competencies & Accomplishments
5+ years related Field Investigations leadership experience
7+ years Field Investigations/Asset Protection experience
Strong working knowledge of investigative case management systems, intelligence platforms, CCTV, digital evidence tools, marketplace investigations, exception reporting, and Microsoft Office applications.
Travel up to 60% throughout the assigned region and other locations as business needs require.
Experience conducting and managing mobile surveillance operations in support of Organized Retail Crime, fraud, and complex investigations.
Professional certifications such as LPC, LPQ, CFE, CFI, Wicklander-Zulawski, Vigilare Surveillance Training (VST), or equivalent investigative certifications preferred.
Bachelor's Degree in Criminal Justice, Business Administration, Leadership, Intelligence Studies, or related field preferred.
Competencies: Investigative Leadership, Risk Management, Talent Development, Intelligence-Led Decision Making, Executive Communication, Relationship Building, Operational Excellence, Results Orientation, Collaboration & Influence, Change Leadership, Customer Focus, Embrace Accountability, Strategic Thinking, Drive Execution, Collaborate Effectively, Cultivate Learning
What You Get
Enjoy a rewarding career at Catalyst Brands, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at some of America's most iconic brands.
Benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and a generous associate merchandise discount.
Growth and Development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.
Collaborative Culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success.
About Catalyst Brands
Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success with five iconic brands together under a unified powerhouse portfolio to celebrate the essence of American style. We are leveraging our rich history, resources and best-in-class industry talent to further build the success of our brands. At Catalyst Brands we are united in one shared purpose: We exist to ignite America’s most beloved retail brands to make fashion accessible to all. For more opportunities to join our team please visit our careers page.
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We share a passion for serving customers, supporting our communities and making JCPenney the best retailer for all families. As a Company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. After all, JCPenney is more than a destination for style and value, it’s a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
JCPenney emerged more than 100 years ago as a small mercantile store serving families on the American frontier in the Old West. Today, we’re still pioneering new frontiers by challenging the old rules of retail and creating a shopping experience that merges the intimacy of a traditional store with the digital conveniences of personal technology.
Today, JCPenney is one of the nation’s largest apparel and home retailers with over 860 stores across the United States and Puerto Rico, and a powerful e-commerce site, jcp.com. The retail landscape is more competitive than ever, creating new opportunities to differentiate and streamline our business. With 98,000 hard-working associates around the globe, we have the talent and determination to succeed and be the best retailer for American families.