Group Lead, Pat Transport

Location: Downtown Orlando - Orlando Regional Medical Service

Shift: Full Time

Title: Group Lead - Patient Transport

About the Transport Team

At ORMC, our Transport team plays a vital role in keeping the hospital running smoothly. Whether it’s safely moving patients, delivering equipment, or providing timely support across departments, this team keeps things in motion—literally. Known for their reliability, professionalism, and compassion, our transport staff are often the friendly faces that help patients feel at ease. It’s a fast-paced, purpose-driven team that takes pride in helping others and making a difference every step of the way.

Position Summary 

The Patient Transportation Group Lead is responsible for assisting, directing, and coordinating transportation services across patient care and ancillary support areas. Thisrole serves as a working lead, actively participating in daily operations while overseeing the performance of team members.

Why Orlando Health?

️Education: Preferred Education Program, Tuition Reimbursement, Career Online High School, English Language Learning, and Public Service Loan Forgiveness (PSLF) 

️Health: Medical, Prescription Drug Plan, Free Virtual Visits, Flexible Spending Account, Health Savings Account, Dental Plans, and Vision Plans

️Retirement: Up to 5% employer matching contributions 100% vested in OH’s contributions after three years of service with 1,000 hours or more 

️Well-Being: TELUS Health, Active and Fit (access to fitness centers at a low rate), Real Appeal Weight Loss Program, Discount Program via PerkSpot, Team Member Pantry, Pet Therapy, Respite Rooms, and Grab and Go Meals

️Life Insurance: Basic Life and Accidental Death & Dismemberment, Supplemental Life, and Dependent Life

️Time Away: PTO, Four weeks paid parental leave, Leave of Absence, Extended Leave Plan, Short-Term Disability, and Long-Term Disability

️Family/Pets: Fertility Benefits, Adoption Assistance, Up to 10 days per calendar year (use for: Back-up Child Care, Back-up Elder Care, and Back-up Pet Care), Virtual Tutoring, OH Way Scholarship, and Pet Insurance

️Voluntary: Auto Insurance, Accident Insurance, Hospital Indemnity Insurance, and Critical Illness Insurance

Essential Functions

• Coordinate and monitor transportation activities to ensure timely and safe patient movement.
• Serve as a point of contact for issue resolution, reporting concerns to appropriate personnel and following up to ensure resolution.
• Provide leadership and support to transportation staff, including training, guidance, and performance monitoring.
• Fill in for transportation roles as needed to maintain service continuity.
• Promote a culture ofsafety, service excellence, and teamwork within the department.
• Dispatch and coordinate patient transportation services, maintaining clear communication with patient care providers and the transportation team.
• Demonstrate a strong understanding of hospital transportation systems and protocols.
• Conduct daily audits to assesstechnical performance, safety compliance, service quality, and team productivity.
• Train team members on scripted communication techniques to assist patients, visitors, and staff in designated areas.
• Perform supervisory duties in the absence of the Patient Transportation Supervisor.
• Monitor team productivity and patient response times to ensure service efficiency.
• Perform preventive maintenance and minor repairs on wheelchairs and related transport equipment.
• Maintain an accurate database of equipment inventory and repair records.
• Deliver broken or malfunctioning equipment to the Clinical Engineering Department for furtherservice.
• Ensure adherence to transportation quality assurance standards and update procedures as needed.
• Drive continuous improvement initiatives across departmental and interdepartmental processes to enhance service quality.
• Clean, organize, re-tag, and replenish equipment in designated areas; manage pickup and delivery of clinical equipment.
• Support leadership in maintaining compliance with Joint Commission and CMS regulations related to medical equipment and oxygen tank storage.
• Demonstrate knowledge of the Hospital Incident Command System (HICS) and emergency response codes.
• Respond to Code Red alerts and HICS activations with appropriate equipment and personnel.
• Collaborate with clinical teams to determine appropriate transportation methodsfor patients.
• Notify leadership of any failures or issues with the Transport Tracking System.
• Facilitate staff meetings, Gemba walks, and team huddles to promote communication and engagement.
• Ensure all team members have the necessary resources and tools to perform their duties effectively.
• Assist patients and internal customers with service-related concerns and customer relations issues.
• Transport and deliver items, equipment, specimens, and medications (excluding controlled substances and IV chemotherapy drugs) throughout the facility, as assigned.
• Maintain regular, punctual attendance in accordance with Orlando Health policies and applicable laws (ADA, FMLA, etc.).
• Comply with all Orlando Health policies, procedures, and standards.

Other Related Functions

• Demonstrates the ability to complete assigned tasks independently and efficiently.
• Familiarity with Material Safety Data Sheets (MSDS) contents and procedures.
• Provides excellent customerservice and communicates effectively with professionalstaff.
• Contributes to a cohesive and collaborative team environment.
• Exemplifies outstanding CTE (Career and Technical Education) behavior and attitude in alignment with the organization’s mission, vision, and values.
• Works cooperatively with colleagues and supports a positive workplace culture.

Education/Training

• Required High School Graduate or equivalent.

Licensure/Certification

• Required Basic Life Support (BLS) Healthcare Provider Certification by the American Heart Association.

• National Child Passenger Safety Certification (CPS) by Safe Kids USA – if required for area. Obtained within 90 days of obtaining position.

Experience

• One 1-year experience as a transporter or working within the transport department required.

• One 1-year supervisory experience preferred.