Group Product Manager – Conversion

Job Description:

Group Product Manager – Conversion

About Upbound

Upbound Group, Inc. (NASDAQ: UPBD) is a technology and data-driven leader in accessible and inclusive financial solutions that address the evolving needs and aspirations of underserved customers. The Company's customer-facing operating units include industry-leading brands such as Acima, Brigit, and Rent-A-Center, serving customers across digital and retail experiences through more than 2,300 company-operated locations throughout the United States, Mexico, and Puerto Rico.

Job Purpose

As the Group Product Manager (GPM) – Conversion, you will lead the strategy, execution, and optimization of the customer journey from application through funded agreement. You will own a portfolio of products focused on reducing friction, increasing conversion, and delivering a seamless experience across digital, retail, and assisted channels.

You will lead a team of Product Managers while partnering closely with Engineering, Design, Marketing, Risk, Operations, Data & Analytics, Customer Experience, and business stakeholders to identify opportunities, validate solutions, and deliver measurable business outcomes. This role is responsible for balancing customer experience, operational efficiency, and portfolio quality to drive sustainable growth.

Key Responsibilities

• Define and execute the product strategy and roadmap for the Conversion portfolio, aligned with company objectives and customer needs.
• Lead and mentor a team of Product Managers, fostering a culture of ownership, experimentation, customer obsession, and continuous improvement.
• Own the end-to-end customer journey from application initiation through funded agreement, identifying and eliminating friction that impacts conversion.
• Partner with UX and Design to create intuitive, low-friction customer experiences across web, mobile, retail, and assisted channels.
• Collaborate with Engineering to prioritize and deliver high-impact capabilities while balancing innovation, technical health, and operational stability.
• Use customer insights, experimentation, analytics, and A/B testing to continuously improve funnel performance and customer outcomes.
• Track KPI performance across channels, driving ROI and customer satisfaction.
• Partner with Risk and Operations to optimize verification, decisioning, fulfillment, and agreement experiences while maintaining responsible portfolio growth.
• Drive cross-functional alignment across Product, Engineering, Marketing, Customer Experience, Operations, Retail, and executive leadership.
• Champion a data-driven product culture that prioritizes measurable customer and business outcomes over feature delivery.
• Stay informed on emerging technologies, AI capabilities, and industry trends that can simplify customer experiences, automate processes, and accelerate conversion performance.

Qualifications

• 8+ years of Product Management experience, with 3+ years leading Product Managers or product teams.
• Proven experience owning customer-facing digital products and complex customer journeys.
• Experience improving conversion funnels through experimentation, analytics, and customer research.
• Strong analytical skills with experience using data to identify opportunities and measure success.
• Demonstrated ability to influence across cross-functional teams without direct authority.
• Excellent communication and executive presentation skills.
• Experience in financial services, fintech, retail, eCommerce, leasing, lending, or other regulated industries is preferred.

Success in This Role

The ideal candidate is passionate about solving customer problems while delivering measurable business impact. They thrive in ambiguity, use data to guide decisions, and excel at bringing cross-functional teams together around a common goal. Success is measured by improving conversion, reducing customer friction, accelerating time to agreement, and delivering sustainable growth while maintaining portfolio quality.

Sponsorship

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Upbound Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.