Group Quality Assurance Manager

Meet Vestis: For the People Who Make It All Work

At Vestis, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running.

Join us and build a career supporting the people who make it all work.

Overview

The Group Quality Assurance Manager is responsible for developing, administering, and continuously improving robust quality assurance policies and procedures for Vestis Supply Chain including its Customer Contact Center. This role is essential in ensuring that Vestis Supply Chain is providing consistent customer service and performance on behalf of both Vestis' external and internal customers. The Manager's monitoring and performance tracking tools must provide a solid foundation for a wide span of contacts and transitions. The Group Quality Assurance Manager will have responsibility for a team of Quality Assurance Manager's and supports business partners throughout Vestis and Vestis Cleanroom Services.

Responsibilities / Essential Functions

• Develops and maintains strong Quality Assurance Program policies and procedures;
• Develops and enforces standard operating procedures to ensure full compliance to industry, ISO, and Federal regulation and standards;
• Process and environmental monitoring;
• Uses call quality monitoring tools to compile and track performance at team and individual level;
• Ensures Quality Assurance Program is enforced;
• Investigates quality issues and recommends changes and/or improvements is needed;
• Documents quality assurance activities;
• Develops and maintains strong relationships with customers, suppliers, colleagues and management;
• Develops expertise in Vestis proprietary systems;
• Develops, analyzes and publishes key metrics (daily, weekly, monthly, annually);
• Develops and enforces policies and procedures;
• Maintains documentation for ISO compliance;
• Direct influence on meeting customer requirements;
• Thorough knowledge of internal audits to meet ISO standards, document control, customer audit, complaint investigation, and continuous improvement;
• Ability to supervise QA Technicians;
• Approves procedures and forms;
• Initiates and approves validation projects;
• Approves new vendors and/or new products;
• Administers the ISO certification;
• Other duties as assigned;
• Participates in Industry Regulator and Standards groups.

Knowledge / Skills / Abilities

• Competency with the MS Office suite and the ability to analyze data, draw conclusions and act;
• Excellent oral and written communication skills, a strong work ethic, attention to detail, interpersonal, organization, and problem solving skills;
• Strong customer centric mentality;
• Excellent knowledge of quality assurance tools, concepts and methodologies;
• Strong leadership and interpersonal skills;
• Ability to interact and communicate with all levels of the organization; strong verbal and written communication;
• Strong influencing and negotiation skills;
• Strong problem solving, project management, and analytical skills;
• Strong relationship-building skills;
• Strong proficiency in Microsoft Excel and other MS Office Applications, Minitab statistical software, Visio;
• Familiarity with GTS and barcode data systems
• Preferred: Thorough knowledge of internal audits to meet ISO standards, document control, customer audit, complaint investigation, and continuous improvement;
• Ability to multiple QA Managers and/or QA Supervisors
• Thorough knowledge of internal audits to meet ISO standards, document control, customer audit, complaint investigation, and continuous improvement. Develops and enforces standard operating procedures to ensure full compliance to industry, ISO, and Federal regulation and standards. Uses call quality monitoring tools to compile and track performance at team and individual level.

Experience

2+ years related experience of quality assurance/quality control experience and must possess ISO 9001 experience.

Education

Bachelors degree in Biochemistry, Chemistry, or related field required; Masters degree preferred

License Requirements / Certifications

Process Improvement certification a plus

Headquartered in Roswell, GA, Vestis is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. Vestis is a leader in the B2B uniform and workplace supplies category. Vestis provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets. The Company's comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more.

Vestis is an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Vestis Commitment to Equal Opportunity Employment

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.

Reasonable Accommodations and the Online Application Process

Consistent with Vestis and Canadian Linen's commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com.

Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.

Thank you for your interest in an employment opportunity with Vestis, Canadian Linen and Québec Linge.