Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Ski/Mountain Perks!
• Free passes for employees • Employee discounted lift tickets for friends and family • Free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles • 401(k) Retirement Plan • Employee Assistance Program • Excellent training and professional development • Referral Program
Full Time roles are eligible for the above, plus:
• Health Insurance • Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) • Free ski passes for dependents • Critical Illness and Accident plans
Job Summary: Kindred Resort is more than a destination-it's a community built on connection, nature, and elevated experiences. Join a team that values authenticity, excellence, and the spirit of the Rockies. We offer competitive pay, benefits, and opportunities for growth in a dynamic and inspiring environment.
The Reservations Coordinator is responsible for managing guest reservations and communications with professionalism, warmth, and precision. This role is central to delivering Kindred Resort's luxury experience. You will handle reservation inquiries, support travel industry partners, and ensure every guest interaction reflects our commitment to personalized service and operational excellence.
Job Specifications:
Starting Wage: $20.00/hr - $24/hr Employment Type: Year Round Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No
Job Responsibilities:
• Reservation & Sales Management • Sell the resort experience by providing detailed information to prospective guests and travel partners • Capture sales from incoming calls, emails, and chats, converting inquiries into confirmed bookings • Manage and respond to guest communications via phone, email, test and live chat platforms • Coordinate reservation details to ensure guest satisfaction and seamless arrival experiences • Support the Travel Industry team with wholesale and leisure reservation needs • Follow sales techniques to maximize revenue and upsell opportunities
Guest Service Excellence:
• Welcome and acknowledge guests according to Kindred standards; anticipate and address service needs • Accommodate and document special requests, ensuring they are communicated to relevant departments • Answer questions regarding resort facilities, services, and accommodations • Assist individuals with disabilities and ensure all guests feel genuinely appreciated
Operational Standards:
• Input and access data in the reservation system with accuracy and attention to detail • Indicate special reservation types (e.g., complimentary, employee discount, travel agent rates) using correct codes and rate structures • Maintain confidentiality of proprietary information and protect company assets • Ensure uniform and personal appearance are clean and professional • Follow proper escalation procedures when addressing guest concerns or service recovery situations
Team Collaboration:
• Develop and maintain positive working relationships with colleagues • Support team goals and contribute to a collaborative work environment • Communicate clearly and professionally with guests and team members • Participate in training and development initiatives to enhance service delivery
Job Requirements:
• High school diploma or GED • 2 years' experience providing exceptional guest service • 1 year experience selling directly to customers via voice • Excellent computer proficiency, including quickly and efficiently navigating and toggling between multiple screens, talking and typing simultaneously, and troubleshooting basic computer issues • Experience working in multiple systems required • Strong communication and active listening skills, including speaking, reading, and writing fluently in English to establish and maintain relationships with guests • Clear, professional verbal and written communication skills required • Excellent and unwavering guest service skills with a warm, professional demeanor • Ability to work under pressure and maintain excellent accuracy and attention to detail in data entry and guest interactions • Ability to manage multiple tasks and priorities in a fast-paced environment • OPERA cloud property management system experience is a plus • Fluency in Spanish or Portuguese is a plus • Vacation planning experience a plus
Expected Pay Range: $20.00/hr - $24/hr
Note: Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.