Group Sales Manager

Reports to: Sr. Director of Ticket Sales and ServiceDirect Reports: 5 Group Sales Account ExecutivesFLSA Status: ExemptApplication Deadline: Rolling ApplicationWork Location: Ochsner Sports Performance Center; 5800 Airline Drive, Metairie, LA 70003

Our Mission and Your Impact:The New Orleans Saints, New Orleans Pelicans, and Laketown Squadron proudly represent the NFL, NBA, and G-League using our platform to uplift the Gulf Coast and create lasting community impact. Rooted in the vibrant spirit of New Orleans, we celebrate diversity, embrace culture, and unite people through the power of sports. Guided by our core values-community, teamwork, celebrating individuality, people first, integrity, and excellence-we foster an inclusive culture and seek people who share these values to help strengthen the bond between our teams and the city we call home.

Position SummaryThe Manager of Group Sales is responsible for driving group ticket revenue and attendance across the New Orleans Pelicans, New Orleans Saints, and Laketown Squadron. Reporting to the Sr. Director of Ticket Sales and Service, this position will lead, coach, and develop the Group Sales team while creating and implementing strategies that grow the group ticket business year over year.

What you will be doing:

Manage the group sales strategy for the New Orleans Pelicans, New Orleans Saints, and Laketown Squadron, with a focus on increasing revenue, attendance, and new businessTrain, coach, and develop Group Sales representatives through regular one-on-one meetings, pipeline reviews, call coaching, sales training, and performance evaluations; and ensure accurate and consistent lead management, account documentation, and sales activity tracking throughout the Group Sales teamIdentify and develop new group sales opportunities among businesses, schools, youth sports organizations, nonprofits, faith-based organizations, community groups, and other target audiences; as well as create new group nights, fundraising programs, fan experiences, and community based initiatives for various groupsBuild and implement prospecting, lead-generation, referral, and outbound sales strategies for the Group Sales teamManage the department's sales pipeline, revenue forecast, and performance reporting using SeatGeek Unify and EngageRMCollaborate with Marketing, Community Relations, Game Presentation, Ticket Operations, Premium Sales and Service, Corporate Partnerships, and other internal departments to develop and execute group programsAssist with the development and management of the Group Sales budgetHelp resolve customer concerns and ensure groups receive a high level of service throughout the sales and event experienceRepresent the organization at games, community events, networking opportunities, and other events that support group sales effortsPerform additional responsibilities and special projects as assigned

What you'll bring:

3+ years of ticket sales or related revenue-generating sales experience, including experience with group sales; sports, entertainment, hospitality, or live-event experience is preferredDemonstrated leadership, coaching, or supervisory experience with the ability to motivate and develop sales professionalsProven track record of achieving or exceeding individual or team revenue goalsAbility to develop creative sales programs, theme nights, fundraising opportunities, and group experiencesStrong understanding of outbound prospecting, pipeline management, forecasting, and sales performance measurementExcellent verbal, written, presentation, and relationship-building skillsStrong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environmentProficiency with Microsoft Office, including Excel, PowerPoint, and WordExperience with ticketing and CRM platforms; experience with SeatGeek Unify and EngageRM is preferredAbility to work evenings, weekends, holidays, games, and special events as required

All Candidates Should Have:

Commitment to community and a people-first mindset

Strong teamwork and collaboration skills

Ability to celebrate individuality and value diverse perspectives

High integrity and a proactive, solutions-oriented "winning" mindset

What we offer:

Medical, Dental and Vision Insurance options401K with employer contributionsPaid parental leavePTO and paid holidaysWellness Program