Job Title
Group Travel Specialist
Department
Parks Department
Posting Date
September 24, 2026
Closing Date for Resumes/Applications
Open Until Filled
Salary
$19.00 - $22.00/Hourly
Exempt/Non-exempt
Non-exempt
Status
Part Time (Under 1499 hours)
The Group Travel Specialist selects, plans, budgets, develops itineraries and executes three to four group tours annually, each lasting 5 to 8 days and approximately 30 local Day Trips each year. The ideal candidate is passionate about travel, experienced in group travel, detail-oriented, and capable of coordinating all aspects of the group tours, ensuring a seamless and enjoyable experience for participants.
Essential Duties and Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive and all- inclusive. Other duties may be required and assigned.
Destination Selection
- Research and select appealing destinations and routes that align with the group's preferences and interests.
- Stay updated on travel trends, popular attractions, and unique experiences.
Vendor Coordination
- Identify and contact all relevant vendors, including transportation providers, hotels, restaurants, tour guides, and activity organizers to negotiate contracts, rates, and payment terms to stay within budget.
- Ensure all vendor arrangements meet quality and safety standards.
Itinerary Development
- Create detailed itineraries for each trip, including daily schedules, destination highlights, sample photographs and logistical information.
- Include specific details for all stops, such as activity durations, meal options, and transportation schedules.
- Ensure itineraries are accessible and clear for participants and incorporate contingency plans as needed.
Trip Logistics and Management
- Organize group transportation (e.g., buses, flights) and ensure smooth connections between destinations.
- Handle participant special requests.
- Provide participants with pre-trip information, including packing lists, travel tips, and emergency contact details.
- Serve as the primary point of contact during trips to address any issues that arise.
Budgeting and Record-Keeping
- Develop and manage trip budgets, ensuring cost-effectiveness without compromising quality.
- Maintain accurate records of trip expenses and vendor agreements.
Post-Tour Analysis
- Gather feedback from participants to identify areas for improvement.
- Provide a summary report for each trip, including attendance, costs, and key insights for future planning.
Core Competencies
Operational Expertise:
- Awareness of travel industry and current trends.
- Creativity, attention to detail and ability to work independently.
- Familiarity with travel booking platforms and tools.
- Strong organizational and multitasking abilities.
Financial Acumen:
- Experience in budget preparation, financial analysis.
Communication Skills:
- Excellent written and verbal communication.
- Ability to engage with a wide range of stakeholders, including staff, community members, and vendors.
Customer Focus:
- Commitment to delivering high-quality services to participants.
- Strong problem-solving skills to address and resolve customer issues effectively.
- Understanding and empathetic approach to working with older adults, ensuring their comfort and satisfaction.
Minimum Training and Experience Required to Perform Essential Job Functions
- Experience: Minimum 3-5 years of experience in travel planning, event coordination, or a related field.
- Education: Bachelor's degree in hospitality, tourism, or a related field (preferred but not required).
- Proficiencies: Standard business software and all Microsoft Office Suite applications.
- A valid Missouri commercial driver's license is required
Working Conditions
- Work is primarily performed in an office setting during week days approximately 20 to 25 hours per week.
- Flexibility to travel for multiple days and overnight occasionally to escort extended and some day trips.
- Must be able to lift up to 25 pounds and perform tasks in various weather conditions.
How to Apply
Online employment applications can be accessed on our City Website: www.stcharlescitymo.gov
The City of Saint Charles is an Equal Opportunity Employer and participates in E-Verify