Growth and Development Specialist

Cornerstone Capital Bank, SSB.

Queen Anne, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Adult Learning, Cadence, Communication Skills, Consumer Loans, Cross-Functional, Customer Acquisition, Customer Satisfaction, Detail Oriented, Employee Retention, Equal Employment Opportunity (EEO), Financial Services, Genetics, Help Desk, Loans, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Mortgage, Mortgage Lending, Onboarding, Operational Support, Operations Processes, Organizational Skills, Performance Management, Performance Metrics, Philosophy, Process Improvement, Process Management, Project Tracking, Regulations, Retail, Sales Operations, Salesforce.com, State Laws and Regulations, Systems Administration/Management, Time Management, Training Program, Webinar

LOCATION

Queen Anne, WA

POSTED

30+ days ago

Description
Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, on-time closings, employee retention, and happiness. We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

The Growth and Development Specialist supports the design, coordination, and delivery of onboarding and professional development initiatives across the Retail Division. This role partners closely with the Sr. Director of Talent and Onboarding to drive department efficiencies, strengthen skill development for sales and operations teams, and support improved performance outcomes.

Who we are looking for:

The ideal candidate brings foundational mortgage industry knowledge, a working understanding of adult learning principles, and strong technical proficiency. This individual is highly comfortable working across Microsoft and enterprise platforms and can confidently translate systems and processes into practical, real-world learning experiences.

What you'll do:

Support the development and delivery of onboarding and ongoing training programs
Create engaging learning materials, job aids, guides, and digital resources
Apply adult learning principles to ensure training is practical, learner-focused, and immediately applicable
Translate technical workflows into clear, user-friendly documentation and training content
Maintain and organize training assets within SharePoint and other internal platforms
Utilize Monday.com to manage workflows, track projects, and create automations to create team efficiencies
Leverage Salesforce data to support recruiting, onboarding, reporting, and development initiatives
Monitor training participation, feedback, and performance metrics to identify opportunities for improvement
Provide ongoing support to team members navigating systems, tools, and operational processes

Technology & Systems Focus

Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) with working knowledge of Copilot
Monday.com (high proficiency required; certification preferred) for workflow, project, and process management
Salesforce (navigation, reporting, cadence management, and supporting end-user adoption)
Canva for creating professional, engaging training and communication materials

What you'll need to be successful:

Foundational knowledge of the mortgage industry, loan lifecycle, and retail lending environment
Understanding of basic adult learning principles (engagement, reinforcement, practical application)
Above-average technical aptitude with productivity and learning tools; ability to quickly adapt to new systems
Monday.com certification or advanced hands-on experience (preferred)
Experience supporting onboarding, enablement, or professional development within mortgage or financial services (preferred)
Familiarity with LMS platforms or webinar delivery (preferred)
Experience supporting sales or retail mortgage teams (preferred)
Experience translating systems or workflows into clear training materials and documentation
Strong communication and organizational skills
Highly detail-oriented with the ability to manage multiple initiatives in a fast-paced environment
Initiative and self-direction
Process improvement mindset
Collaboration and cross-functional partnership
Adaptability in a growing organization
Strong attention to detail

Bachelor's or equivalent experience required (Business, Communications, or related field)
This position requires a minimum of 3 years of experience in training, onboarding, enablement, or
systems support roles
Minimum 2 years of experience within the mortgage or retail lending environment preferred

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next: If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're part of our Cornerstone family, we'll continue to invest in you as a valuable asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

As an Equal Opportunity Employer, the Company prohibits discrimination against any applicant or Team Member based on any legally- recognized basis, including, but not limited to race, color, religion, sex, pregnancy (including lactation, childbirth or related medical conditions), sexual orientation, gender identity and expression, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any Team Member, including supervisors and co-workers. This policy applies to all aspects of employment, including recruitment, advancement, promotion, demotion, discipline, layoff, termination, salary and wage consideration and Team Member benefits.
As such, all Team Members are expected to embrace our corporate philosophy that supports fairness and respect for everyone. It is the responsibility of ALL Team Members to conduct themselves in a manner that reflects the high standards of quality and professionalism our Team Members, and that our customers have come to expect. Equally important is the fair and equitable treatment of fellow Team Members and of our clients. The Company will not permit, condone, or tolerate prohibited discrimination in any form.

About the Company

Cornerstone Capital Bank, SSB.

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