Job Title: GSOC Manager Department: Global Security Operations Center (GSOC) Reports To: GSOC Americas Manager Direct Reports: GSOC Analysts, Operators Employment Type: Full‑Time Location: Austin, TX / Onsite Travel Requirement: Minimal to Moderate (as needed for client or site support) Position Summary The GSOC Operations Manager leads shift-based teams, drives operational efficiency, maintains compliance with security policies and regulatory requirements, triages and manages critical incidents, and continuously improves processes, training, and technologies. This position plays a critical leadership role during high‑risk events and serves as a trusted operational partner to clients and executive stakeholders. Essential Duties and Responsibilities 1. GSOC Operations & Shift Leadership - Lead and manage assigned GSOC shift operations to ensure uninterrupted 24x7 coverage. - Maintain appropriate staff levels, scheduling, breaks, and shift handovers. - Conduct shift briefings, daily stand‑ups, and post‑incident debriefs. - Enforce adherence to established Standard Operating Procedures (SOPs), runbooks, escalation protocols, and client‑specific requirements. - Ensure continuity of operations during emergencies, staffing shortages, or major incidents. 2. Access Control & Physical Security Operations - Oversee physical access control systems (PACS), badging systems, visitor management tools, alarms, and surveillance platforms. - Review, approve, and audit access requests to ensure compliance with least‑privilege and segregation‑of‑duties principles. - Coordinate closely with Physical Security, Facilities, and Guard Force partners regarding site access issues, hardware failures, or security concerns. - Conduct regular access audits, exception reviews, and badge recertifications. - Ensure accurate documentation and evidence handling related to access events and investigations. 3. Incident Monitoring, Triage & Response - Monitor GSOC systems including SIEM, CCTV, alarms, environmental sensors, and intelligence feeds. - Rapidly assess, classify, and triage incidents based on defined severity levels (P1, P2, P3). - Lead response efforts for critical events that may impact: - Client physical facilities - Data centers - Network and infrastructure assets - Life safety and personnel security - Initiate and manage incident bridges, coordinating with internal teams (IT Security, Facilities, Legal, HR, Business Continuity) and external responders (law enforcement, emergency services). - Maintain detailed incident documentation, timelines, and action logs. 4. Client & Stakeholder Communication - Act as the primary GSOC point of contact for client stakeholders during assigned shifts. - Ensure communications are accurate, professional, and aligned with contractual SLAs. - Support regular operational reviews, audits, and client governance meetings. 5. Performance Management & Team Development - Conduct regular performance evaluations for GSOC staff on the assigned shift. - Establish clear performance expectations, KPIs, and development plans. - Provide coaching, mentoring, and corrective guidance as needed. - Identify training needs and high‑potential talent for advancement. 6. Training, Readiness & Continuous Improvement - Coordinate tabletop exercises, simulations, and emergency drills. - Update SOPs and training materials based on incident reviews and lessons learned. - Promote a culture of continuous improvement, operational excellence, and professional growth. 7. Compliance, Risk & Audit Support - Ensure GSOC operations comply with internal policies, client requirements, and applicable regulatory frameworks. - Support internal and external audits by providing documentation, evidence, and corrective action plans. - Maintain audit‑ready records for access control, incident response, and monitoring activities. - Identify risk trends and recommend mitigation strategies. 8. Tools, Technology & Documentation - Ensure effective use of GSOC tools and platforms, including: - Access Control & Badging platforms - CCTV / VMS - Dispatch / CAD systems - Ticketing and case management tools - Maintain data integrity, accurate logging, and proper evidence retention. - Partner with IT and Security Engineering teams on system enhancements and integrations. Required Qualifications - Bachelors degree is preferred but not required. - Experience in security operations, GSOC/SOC, or critical incident management. - People leadership or supervisory experience is a plus. - Demonstrated experience managing physical security systems and access control. - Strong written and verbal communication skills; ability to brief executives. - Proven ability to lead calmly and decisively during high‑pressure incidents. - Proficiency with Microsoft Office and security operations platforms. Core Competencies - Operational Leadership - Risk Assessment & Incident Response - Stakeholder Communication - Access Control & Physical Security Management - Compliance & Documentation - Coaching & Talent Development - Decision‑Making Under Pressure Securitas is committed to equal employment opportunity. "Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic." Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, were looking for you to join the Securitas team. Benefits include: - Retirement plan - Employer-provided medical and dental coverage - Company-paid life insurance - Voluntary life and disability insurance - Employee assistance plan - Securitas Saves discount program - Paid holidays - Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.