GSOC Operator (Global Security Operations Center Operator)

The Global Security Organization (GSO) plays an important role in delivering on client’s “Duty of Care” to its employees, guests, and customers — while constantly embodying our values of Kind, Smart, and Creative. The Global Security team helps create a safe environment so that all of our team members around the world are empowered to do their best work, every day.

Responsibilities:

• Ensure the protection of company staff, assets, and operations through diligent monitoring of access control and incident management systems and CCTV
• Rapidly synthesize and assess information from multiple sources to support timely operational decision-making.
• Conduct continuous open source intelligence (OSINT) monitoring to identify, analyze, and report on potential risks, threats, and emerging trends.
• Leverage artificial intelligence and automated tools to support analytical tasks, enhance situational awareness, and improve operational efficiency.
• Communicate effectively with cross-functional partners to share insights, escalate issues, and coordinate responses.
• Operate effectively in a 24/7 Global Security Operations Center environment, including working rotating shifts, nights, weekends, and holidays as required.
• Accurately document and record security activities observed during assigned shifts, including incident escalations.
• Execute operational policies and procedures in compliance with company security standards.
• Build and maintain effective working relationships with colleagues to support operational objectives.
• Exercise sound judgment and decision-making, demonstrating maturity, patience, and a clear, analytical interpretation of available information.
• Support ad hoc duties and special projects as assigned by GSOC leadership.

Knowledge, Skills & Abilities:

• Knowledge and familiarity with computers and security equipment, including but not limited to CCTV monitors, Milestone, Lenel, and Basic Life Safety systems.
• Basic understanding in incident response, crisis management, incident management, emergency response, and utilizing communication channels including Slack, Everbridge, Google suite, video calls and phone systems.
• Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to our 24/7 operation
• Experience working in the security, medical, emergency services, law enforcement, military, or customer service industry is helpful
• Ability to work comfortably in a team environment, as well as individually
• Strong time management, ability to multitask, and attention to detail capabilities

Minimum Required Qualifications:

• Some college coursework or equivalent professional experience
• Ability to lift up to 20.5 lbs. to support emergency response or relocation
• Ability stay on your feet for extended periods to time for incident management or support to security operations
• On-site work at a company office location, at a minimum of five days per week
• The flexibility to attend meetings and training sessions as needed

Preferred Qualifications:

• 1+ years of experience working with access control, CCTV monitoring, and incident management technology in an GSOC
• Prior experience conducting analytical or intelligence-related work in a security, operations, or intelligence environment
• Knowledge and familiarity with Milestone, Lenel, and Basic Life Safety systems.
• Experience using OSINT tools such as Dataminr, Everbridge, Ontic, GIS mapping software, etc.

Benefits: Bee Talent Solutions offers a competitive benefits package for eligible full-time employees, including medical, dental, and vision coverage. Additional details regarding eligibility and plan offerings will be provided during the interview and onboarding process.