GSOC Support Operator

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Global Security Operations Center Support Operator, assigned to a specific client, oversees the daily operations of the Global Security Operations Center (GSOC). The Operator will vet potential and/or actual crisis response activations. The shift assignment will be determined after training. This is a 24 hour operation and chosen candidates must be able to work any shift including nights, weekends, and holidays.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Organize the daily operations to ensure customer expectations are met and exceeded.
• Determine the validity and impact of global crises.
• Oversee various records of communications and events.
• Support watch floor operations including setting and maintaining criteria, incident assessment, and training, validation, and escalation.
• Communicate requirements for additional software, hardware, and/or staffing modifications.
• Gather and manage information and intelligence about domestic and international events using multiple internal and external resources.
• Perform quality assurance functions to maintain the integrity of the project.
• Collaborate with the GSOC management and ensure compliance with global expectations.
• All other duties, as assigned.

Qualifications

Associate's degree with at least one year of experience working in a GSOC environment, preferably pertaining to intelligence or military training.

• Analytical, critical thinking, and problem-solving skills.
• Organization and planning skills.
• Able to work with highly confidential information.
• Excellent verbal and written communication skills.
• Serve as a positive and effective team leader.
• Able to interact effectively at all levels of an organization and across diverse cultures.
• Results orientated.
• Able to work in a fast-paced environment under multiple deadlines and competing priorities.
• Maintain confidentiality when dealing with sensitive information.

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting and standing.
• Able to complete shift work, including evenings and weekends.
• Travel, as required.

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Posted Salary Range

USD $31.25 - USD $31.25 /Hr.