GT Risk & Reg Management – CTI Risk Manager

Bank of America
  • Charlotte, North Carolina
    30+ days ago

    Job Description

    Job Description:

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

    Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

    At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

    Job Summary:

    This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. This will be a manager role, leading a team of Technical Risk Officers.

    Job Responsibilities:

    • Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
    • Performs monitoring and testing of controls, identifying issues and control improvements for remediation
    • Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
    • Manages the performance and productivity of team members that conduct quality inspection reviews
    • Ensures timely execution of QA activities including control execution, case management, and results reporting
    • Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
    • Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

    Required Qualifications:

    10+ Years Experience in the following skillsets:

    • Controls Management
    • Oral Communications
    • Risk Management
    • Stakeholder Management
    • Strategy Planning and Development
    • Continuous Improvement
    • Drives Engagement
    • Strategic Thinking
    • Talent Development
    • Data and Trend Analysis
    • Decision Making
    • Monitoring, Surveillance, and Testing
    • Problem Solving

    Desired Qualifications:

    • Quality Assurance
    • Influence

    Skills:

    • Controls Management
    • Oral Communications
    • Risk Management
    • Stakeholder Management
    • Strategy Planning and Development
    • Continuous Improvement
    • Drives Engagement
    • Influence
    • Strategic Thinking
    • Quality Assurance

    Shift:

    1st shift (United States of America)

    Hours Per Week: 

    40

    Pay Transparency details

    US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

    Pay and benefits information

    Pay range

    $120,000.00 - $175,700.00 annualized salary, offers to be determined based on experience, education and skill set.

    Discretionary incentive eligible

    This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

    Benefits

    This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

    Numbers & Facts

    LocationCharlotte, North Carolina

    Skills

    • Business Supportunmatched
    • Case Managementunmatched
    • Computer Telephony Integration (CTI)unmatched
    • Continuous Improvementunmatched
    • Customer Support/Serviceunmatched
    • Data Analysisunmatched
    • Data Qualityunmatched
    • Identify Issuesunmatched
    • Internal Auditunmatched
    • Maintain Complianceunmatched
    • Metricsunmatched
    • Operational Auditunmatched
    • Operational Controlunmatched
    • Operational Supportunmatched
    • Performance Managementunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Quality Assuranceunmatched
    • Quality Assurance Methodologyunmatched
    • Quality Controlunmatched
    • Regulationsunmatched
    • Reporting Dashboardsunmatched
    • Riskunmatched
    • Risk Managementunmatched
    • Strategic Planningunmatched
    • Surveillanceunmatched
    • Talent Managementunmatched
    • Team Lead/Managerunmatched
    • Testingunmatched
    • Time Managementunmatched
    • Trend Analysisunmatched

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