Description -
Job Summary
• This role is responsible for managing executive customer relationships, driving customer satisfaction and strategic growth, and leading tactical projects. The role contributes to methodologies, shapes organizational direction with expertise, and escalates issues while ensuring compliance to policies. The role drives partnerships, investigations, and talent management across functions with strong leadership. The role is responsible for leading delivery of all high value and in-scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met.
Responsibilities
• Manages and fosters executive customer relationships for strategic accounts, serving as a trusted advisor and strong boardroom participant.
• Drives customer satisfaction, and strategic growth plans, aligning resources for optimized talent and expertise.
• Contributes strategically to the Account delivery management global methodology ensuring accommodation of current and future business requirements.
• Influences organizational direction with deep technical and business expertise, implements effective methodologies, and ensures knowledge management.
• Escalates significant issues and provides solutions, achieving compliance, diversity, and HR goals.
• Identifies, initiates, and leads tactical projects to assist the function in accomplishing business goals.
• Drives strategic partnerships and contributes to compelling business case development to demonstrate high value of the organization’s delivery solutions.
• Conducts thorough investigation, analysis, and formulation of senior management recommendations regarding strategic operational matters.
• Applies expert subject matter knowledge, shapes knowledge base across businesses, functions, or regions, and provides strong leadership, driving change initiatives and monitoring performance goals.
• Drives talent management, employee selection, succession planning, performance management, compensation management, employee development and coaching in career development, and operational management.
Education & Experience Recommended
• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in ITIL/ITSM, business, customer support, or a related field.
Preferred Certifications
NA
Knowledge & Skills
NA
Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
Impact & Scope
• Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.
Complexity
• Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
ServicesSchedule -
Full timeShift -
No shift premium (United States of America)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"