GTS File Transmit Analyst, Senior

IMCS Group Inc

Cedar Rapids, IA

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JOB DETAILS

SKILLS

ActionScript, Analysis Skills, Authentication, Automation, Change Control, Change Management, Communication Skills, Corrective Action, Cryptography, Customer Experience, Database Administration, Disaster Recovery, Documentation Standards, Ecosystems, FTP (File Transfer Protocol), File Management, HTTPS (HyperText Transport Protocol Secure), IBM Product Family, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Maintain Compliance, Middleware, On Call, Onboarding, Operational Improvement, Operational Strategy, Operations Security (OPSEC), PGP Encryption Software, Presentation/Verbal Skills, Production Support, Production Systems, Project/Program Management, Registered Training Organisation (RTO), Regulatory Requirements, Root Cause Analysis, SSH (Secure Shell), SSL-TLS (Secure Socket Layer - Transport Layer Security), Secure/SSH File Transfer Protocol (SFTP), Software Administration, Software Patches, Sterling Commerce CONNECT:Direct, Technical Strategy, Technical Support, Writing Skills

LOCATION

Cedar Rapids, IA

POSTED

16 days ago

**BILL RATE RANGE- ***-70
**LOCATION: Hybrid- Cedar Rapids, Iowa or Denver, Colorado(3 days in office-Tues, Wed, Thurs)
**WORKING DAYS/HOURS-8 Hours / 5 Days a week (40 Hour Work week with On-call rotations) with planned off of hours work

Global Technology Services (GTS) is Aegon's global IT partner that provides infrastructure services, information security, and global/corporate application support for Aegon's businesses around the world. From 6 locations in the US, the Netherlands, UK, and Hungary, we support 20+ country units and 24000+ employees in the world. Our support consists of a wide range of centralized global IT services such as programming, database management, project management, agile/dev/ops, and more.

We continue to maximize the value from having a clear digital and data technology platform strategy that extends our ecosystem, as an approach to digitization, enhancing customer experience, and improving operational efficiency. All these teams work closely together to provide innovative and digital solutions as well as critical technology support. This is essential for enabling Aegon's businesses around the globe to be innovative, digital, and competitive, efficient, and effective, and to provide the best solutions and customer experience for our customers and shareholders.

The Senior File Transmit Analyst is an experienced individual contributor within IT Infrastructure responsible for the reliable, secure operation of enterprise file transmission services. This role independently executes production support activities, resolves complex incidents, and contributes to operational improvements while escalating the most critical issues to Lead-level support.

Responsibilities
" Support the stability and day-to-day operation of enterprise file transmission and managed file transfer (MFT) services
" Troubleshoot and resolve moderate to complex file transmission incidents and failures
" Monitor, validate, and recover inbound and outbound file transmissions to internal systems and external partners
" Support onboarding of new file transmission partners, interfaces, and data flows
" Perform analysis to identify root causes and contribute to corrective actions and service improvements
" Implement approved production changes to file transmission workflows following change management controls
" Maintain and enhance runbooks, operational documentation, and standard procedures
" Apply vendor software fixes, patches, and upgrades in accordance with established enterprise standards, ensuring system stability, security, and compliance
" Complete compliance actions and audit findings within established timelines, ensuring adherence to enterprise policies, controls, and regulatory requirements.
" Participate in disaster recovery planning and testing activities, validating the recoverability of file transfer services and partner connectivity in accordance with defined RPO/RTO objectives
" Identify opportunities to improve operational efficiency, reliability, and automation
" Partner with application, infrastructure, and security teams to ensure compliant and secure data exchange
" Participate in on-call and after-hours support rotations as required
Qualifications
" 5 7 years of experience in file transmission, middleware, or IT infrastructure / production support roles
" Hands-on experience supporting enterprise or production file transfer services
" Working knowledge of secure file transfer protocols (FTP, SFTP, FTPS, HTTPS, AS2)
" Experience with managed file transfer platforms IBM Sterling File Gateway, IBM Connect:Direct, Progress MoveIT, or equivalent
" Experience troubleshooting file transfer issues, integration errors, and operational failures
" Foundational understanding of encryption, authentication, and certificate/key management concepts (PGP/GPG, SSL/TLS, SSH)
" Familiarity with ITIL-based incident, problem, and change management practices
" Clear written and verbal communication skills
Working Conditions
" Hybrid work environment requiring three days per week in the office
" Participation in on-call, weekend, or after-hours support rotations
" Support of time-sensitive, business-critical production systems

About the Company

IMCS Group Inc

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