GTS - US Entity - Technical Project Manager

Job#: 3035285

Job Description:

CoE Lead / Governance Lead - Strategic Provider Operations

Location: Remote

Employment Type: Contract

Role Overview

This is a build-and-operate governance leader role for a live, partially mature Managed Service Provider (MSP) environment. This position requires a hands-on builder to design governance frameworks, processes, and playbooks from scratch and implement structure while vendors are actively operating. The objective is to establish a Center of Excellence (CoE), ensure all assets are documented, and facilitate a clean handoff to the permanent team.

Key Responsibilities

• Define the purpose, scope, operating model, and governance structure for the MSP Excellence CoE, including communication hierarchies and escalation paths.
• Build and document standardized operational playbooks for Service Level Agreement (SLA) management, invoice validation, contract changes, and vendor issue management.
• Create and manage meeting cadences, standard templates, and a standards council for decision-making.
• Assess current governance maturity, identify gaps, and define a roadmap for improvement.
• Standardize governance processes across multiple vendors to reduce inconsistency and siloed execution.
• Develop and deliver training and onboarding materials for internal teams and new providers.
• Support the alignment of processes with governance tools, such as Sirion.
• Document all CoE assets, standards, and processes for the permanent team to own and operate independently.

Required Qualifications

Education: A bachelors degree is required.

Experience: 10+ years in consulting or enterprise roles designing and operating CoEs or governance functions for technology services. Experience must include MSP/vendor governance in a multi-vendor environment, managing large outsourcing contracts, and hands-on process and playbook development. Candidates must be comfortable with ambiguity and working in a "moving train" environment where governance is being built mid-flight.

Technical Skills: Proficiency in CoE design, Service and Integration Management (SIAM) standards development, and process and playbook creation. Experience with documentation tools is necessary.

Preferred Qualifications

• Experience with governance tools such as Sirion or GovernX.
• Background in a Vendor Management Office (VMO) or supplier performance management role.
• SIAM, ITIL, PMP, or equivalent certifications.
• Strong facilitation and instructional design skills.

Compensation & Benefits

Pay Rate Range: $75.00/hr - $88.00/hr.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Employee Type:

Contract

Location:

Coppell, TX, US

Job Type:

Date Posted:

May 26, 2026

Pay Range:

$75 - $88 per hour

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