Guest Communications Coordinator

What you'll bring to the team:

 WE’RE HIRING: GUEST COMMUNICATIONS COORDINATOR! 

Do you love helping people, solving problems, making someone’s day a little brighter, and staying cool when things get busy? 

Are you the kind of person who can switch from answering an email ️ to responding to a social media message ️ to helping resolve a guest concern — all while keeping a smile in your voice? ️

Then we may be looking for YOU! 

 Join our Guest Communications Team! 

As a Guest Communications Coordinator, you’ll be an important connection between our guests and the many teams that make the guest experience magical — including Admissions, Retail, Food & Beverage, Entertainment, Marketing, Operations, and more! 隣️

Qualifications & Experience:

 WHAT YOU’LL DO

Respond to guest questions and concerns across email, phone, messaging, social media, and review platforms
Help guests with tickets, reservations, refunds, promotions, park information, restaurants, shops, hours, and more
Respond to social media messages and help create positive guest engagement
Monitor and respond to guest reviews, including TripAdvisor
Handle group and homeschool bookings, payments, confirmations, and documentation
Track and categorize guest feedback to identify trends and opportunities
Work closely with other departments to resolve guest concerns and find solutions
Provide professional, personalized responses while maintaining our guest service standards
Support special events, marketing initiatives, and other park operations as needed
Accurately document guest interactions and follow through to ensure concerns are resolved
Help make sure information across guest-facing platforms stays accurate and up to date

 WHAT WE’RE LOOKING FOR

We’re looking for someone who is:

 Guest obsessed — you genuinely enjoy helping people
易 A problem solver — you look for solutions rather than waiting for someone else
 Tech savvy — comfortable learning and using multiple computer systems
️ A strong communicator — excellent grammar, writing, typing, and verbal communication are essential
 Social-media savvy — you understand how people communicate online and know how to engage professionally
欄 A team player — you support your teammates and celebrate each other’s success
 Proactive & resourceful — you take ownership and can work independently
 Detail-oriented — accuracy matters when handling reservations, payments, refunds, and guest information
 Calm under pressure — you can professionally de-escalate challenging situations
A multitasker — you can balance multiple conversations and priorities in a fast-paced environment
 Positive & dependable — you bring a great attitude and help create an inclusive team environment

里 QUALIFICATIONS

️ 1–3 years of customer service experience preferred
️ Accesso ticketing system experience is a plus
️ Experience handling monetary transactions
️ Strong verbal and written communication skills
️ Basic math skills
️ Strong computer skills and accurate typing
️ Proficiency with Microsoft Word, Excel, and Outlook
️ Ability to quickly learn new systems and processes
️ Professional phone etiquette
️ Ability to work both independently and collaboratively

 THE DETAILS

This is currently a 7-month seasonal position, with the potential for opportunities to move into a Part-Time or Full-Time role for team members who demonstrate strong performance, a positive attitude, and commitment to the team. 

️ Availability: 5 out of 7 days per week
 Weekends & holidays: Required
Typical shifts: Between 9:00 AM and 8:00 PM
 Flexibility: Schedules may vary based on business and operational needs

 OUR TEAM

We believe great guest experiences start with a great team.

Our culture is built around Merlin’s values:

 We Care
️ Own Your Craft
欄 Go Together
 Enjoy the Ride
 Drive & Discover

 

We work hard, support one another, take ownership, and — most importantly — have fun along the way! 

Every day is different. One moment you may be helping a family plan their visit, the next you could be solving a ticketing issue, responding to a social media message, or working with another department to turn a frustrated guest into a happy one. ️

 

If you thrive in a fast-paced environment, love helping people, communicate exceptionally well, and want to be part of a supportive team where your work directly impacts the guest experience, we’d love to hear from you! 

 

 Ready to join the adventure?

Apply today and become part of the team behind the conversations that help create unforgettable guest experiences! 隣

Benefits:

 Benefits of Joining Merlin Entertainments! 

 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 
 Recognition Programs and Rewards: Celebrate your achievements and hard work!
 401(k) Program: Save for the future with company matching contributions.
 Tuition Reimbursement Programs: Get support for further education and career growth.
 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 

Pay Range: USD $16.00/Hr.